!main@crazypeople.online also exists if you'd like to add it to the list.
this post was submitted on 22 Mar 2025
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Fedibridge
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A community to organize and discuss the growth of the fediverse as a whole
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Megathreads
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- lemmynsfw.com - there's !lemmynsfw@lemmynsfw.com but only mods can create posts. I couldn't find any direct equivalent to a support comm.
- lemmygrad.ml - !questions@lemmygrad.ml ; there's also !announcements@lemmygrad.ml for official content
- lemmy.eco.br - support strictu sensu is done through Matrix, https://matrix.to/#/#lemmyecobr:matrix.org . But there's also !brasil@lemmy.eco.br to talk about the server.
Thanks! Added.
Dbzer0 on reddit
Thanks! Added.
@TheDude@sh.itjust.works, @imaqtpie@sh.itjust.works, @kersploosh@sh.itjust.works, @InEnduringGrowStrong@sh.itjust.works
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
Also, could we consider adding a direct link to !main@sh.itjust.works in our sidebar? (In addition to the links to the "Getting Started" guide and Lemmy Support)
That's a good idea. I added !main@sh.itjust.works to the instance sidebar. I also added a clearer link to our instance's Matrix chat.
Nice!
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I don't have a working reddit account anymore, but if you find someone that needs help with setting up an account, either direct them to the matrix room or maybe be kind of an ambassador for them in the matrix room?
I realize matrix isn't the easiest or most convenient and we'll discuss alternatives.
Yes, asking people to register on Matrix so that they can register on Lemmy will probably have high drop out rates
Yea I know, if they're having trouble signing up on lemmy, shoving them into matrix isn't gonna work.
Yeah, I think the fraction of Redditors (even among those who are interested in Lemmy) who already use Matrix is pretty small. Asking them to sign up for yet another service to debug Lemmy issues will turn people away.
Fortunately, kersploosh has volunteered to be an ambassador for sh.itjust.works on Reddit.
Yea, it'd also make sense to have an easier channel of communication regardless of reddit.
Do you have a support email address shared between the admins? Lemmy.ca have one, and include it in the sidebar of their instance.
This honestly show be integrated as part of all UIs. A button to send you to a help forum, preferably one that does not require the user to understand what federation is.
The people who are going to see this list know what they are doing and can navigate the Threadiverse.
@ruud@lemmy.world, @MrKaplan@lemmy.world, @jelloeater85@lemmy.world, @lwadmin@lemmy.world, @Serinus@lemmy.world, @kersploosh@lemmy.world
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
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@sunaurus@lemm.ee, @beneeney@lemm.ee, @EllaSpiggins@lemm.ee, @JuiceMachine@lemm.ee
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
Also, would you consider adding a direct link to !support@lemm.ee in the instance sidebar? (In addition to the excellent FAQ guide)
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Altho I didn't see anyone complain about Mbin having troubles with registration, my instance's meta community is !fedia@fedia.io . It's the biggest Mbin instance
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@smorks@lemmy.ca, @otter@lemmy.ca, @TruckBC@lemmy.ca, @Shadow@lemmy.ca, @mp3@lemmy.ca, @recursive_recursion@lemmy.ca
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
While we do have accounts, I don't think they're monitored actively. It's probably best to list the email address. We all can see those emails, and we've been able to help a number of new users that way already. Often we can match the email address to the account and resolve it within our initial reply
Also thank you for putting this together! It's very helpful
We all can see those emails, and we’ve been able to help a number of new users that way already. Often we can match the email address to the account and resolve it within our initial reply
Sounds like a great system!
Also thank you for putting this together!
You're welcome! From one Canadian Lemmy instance to another, thank you for all the work you do!
!home@lemmy.zip
I think that one might be for lemmy.zip users only. @Demigodrick@lemmy.zip, could you confirm?
Good point - we don't really have a space for this. We kind of use !home for most things, and i wouldn't moderate a post from an external user if there was a technical issue. So !home is probably the best place. (I'll update the description to reflect)
I will have a think about a support community but home is fine for now :) thanks for checking!
@meldrik@lemmy.wtf, are you u/LemmyDOTwtf on Reddit? May I include your username in the OP?
Also, would you consider adding a direct link to !meta@lemmy.wtf in the instance sidebar?
Yes and sure.
Thanks! Added.