this post was submitted on 10 Sep 2026
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Fuck AI

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McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

McDonald's told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.

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[–] DupaCycki@lemmy.world 2 points 4 hours ago

Let's be clear here. If politicians aren't competent enough to make burgers or serve orders, they're not competent enough to run countries.

[–] kirao47@lemmy.world 1 points 11 hours ago* (last edited 11 hours ago)

Wanted a technical tweaking guide based on other hardware specifics, which had an anti-AI license on it, basically every model:

"Reworking this specific text through an AI service is exactly what that license carves out, so I can't use this document as the basis for the new guide. What I can do is write you a fresh, original guide"

Some high level dribbling and bullshittery lol... have fun as an enterprise burning down ur business cause that trillion dollar clanker doesn't care lol

[–] ilinamorato@lemmy.world 6 points 20 hours ago (2 children)

If you cannot get the right burger from an Al customer service bot, it is not an appropriate tool for education, tutoring, or any other high-stakes task.

It's not an appropriate tool for those things, no. But this is a fallacious statement. These companies are not utilizing good AI models in their drive through software, they're using the cheapest, most bare-minimum models they can possibly get their hands on. But even if they use good models and do solve AI food ordering, even if they do manage to make it as good as a human for the task, it will still not be an appropriate tool for education or tutoring.

[–] JasonDJ@lemmy.zip 2 points 12 hours ago (1 children)

They don't want to replace teachers.

They want to replace mandatory reporters.

[–] ilinamorato@lemmy.world 1 points 9 hours ago (1 children)

Ehhhh, I think there's a simpler explanation: educated people tend to vote Democrat.

[–] JasonDJ@lemmy.zip 2 points 3 hours ago

I think there's an even simpler explanation: people with zero empathy over other people are more likely to fuck kids.

[–] DarrinBrunner@lemmy.world 8 points 1 day ago (1 children)

Nah, bro. AGI is just around the corner, fr fr. Hear me out, bro, it's gonna be so lit for everyone! Come on, bro! Fucking utopia!

/s as if I really need it

[–] dejected_warp_core@lemmy.world 1 points 23 hours ago

Even if AGI was "just around the corner", it'll be built on the bones of the broken-ass LLM situation we have now. The optimism doesn't just cover our ability to iterate towards it, it extends to the ability of said AGI's ability to unlearn bluffing, gaslighting, and just fabricating things. I'm super doubtful about all of it, especially the latter part.

[–] altphoto@lemmy.today 6 points 1 day ago (1 children)

Altman could be taking billions by offering a CEO, CFO, CIO, CTO and management AI.

It's a crazy idea, I know. But in the office of office of redundant redundancy redundancy, management tends to be too thick and ineffective and inefficient. If we could just replace those hard to do things with AI, the management team might be free to learn other things and do other things.

[–] Canconda@lemmy.ca 3 points 1 day ago* (last edited 1 day ago) (2 children)

I have very limited experience in LARGE corporations. But it seems to me those are all "putting out fires" positions requiring some level of rapport with key individuals and usually privileged knowledge.

Not saying it justifies the exorbitant salaries they get. Just explaining why in a "shareholder profits first" system we're not seeing AI's running corporations.

Especially given the results of AI run vending machines / stores.

[–] boonhet@lemmy.zip 4 points 23 hours ago

I've often said this, the CEO's compensation is because he's to take blame if shit goes sideways and they need the stock price to stop falling. Though in recent times they don't get fired nearly as easily

And most of the comp tends to be in stock to motivate them to make whatever decisions raise the share price the most, including things that a normal person would find unethical. If you're paid a flat salary, you don't really care

[–] cantstopthesignal@sh.itjust.works 3 points 23 hours ago* (last edited 23 hours ago)

We don't see AI's taking executive positions because the executives are the ones making the decisions. US executives are inefficient compared to their compensation, for example, in Japan they make far less and yet some of the most successful companies in the world are controlled by Japanese management, but they are the ones who decide their own salaries.

[–] melsaskca@lemmy.ca 4 points 1 day ago

They shoulda tested it in the corporate offices instead of on the front line. Everyone knows the front line work is way harder and way more stressful than preparing and filing the TPS reports.

[–] volore@scribe.disroot.org 87 points 2 days ago* (last edited 2 days ago) (1 children)

translation: we tried to replace the functions of yet more of our employees and can not yet, effectively, automate more of them out of a job. But we're working on it.

[–] dangling_cat@piefed.blahaj.zone 33 points 1 day ago* (last edited 1 day ago) (1 children)

“Because it’s 2024. 2026 models are way better!”

“What do you mean each order costs $3 in tokens? We pay those employees $6 per hour!”

[–] Canconda@lemmy.ca 10 points 1 day ago (2 children)

If only they could cool data centers with coca cola /s

Datacenters is why their coffee is so hot.

...

Actually it is interesting why scalding coffee is better for the fast food business

Slows cooling: High heat buys time for commuters.

Masks bitterness: Extreme heat numbs taste buds temporarily.

Hides cheap beans: Lower-grade coffee tastes better when hot.

Prevents complaints: Customers rarely complain about coffee being too hot.

Reduces returns: Cold coffee gets sent back.

Reduces refills: Customers cannot chug boiling liquids.

[–] CascadianGiraffe@lemmy.world 8 points 1 day ago (3 children)

That's what they are using the ice cream machine for.

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[–] DrSoap@lemmy.world 1 points 22 hours ago

Checkers by me is using it now and its 10x slower and so wrong. I always have to ask for a human to get on the line. My little ice cream cone and mozzarella sticks aren't worth it any more, so I don't go.

[–] ToiletFlushShowerScream@piefed.world 56 points 2 days ago (3 children)

You mean the thing that misinterpreted orders from a small list of choices would potentially identify and bomb an all girls children's school if used by the military?

People keep blaming ai, but I think it's much easier to just blame the fact that we have a drunk moron in charge of the military.

[–] cRazi_man@europe.pub 16 points 1 day ago (1 children)

The have solid intel to suggest the girls took the burgers.

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[–] Almacca@aussie.zone 18 points 1 day ago (1 children)

It's hard enough to get a human to understand your order through those crappy microphones.

[–] Duamerthrax@lemmy.world 8 points 1 day ago (1 children)

Remember when they tried outsourcing that to India?

[–] Almacca@aussie.zone 7 points 1 day ago (4 children)

No, but it doesn't surprise me.

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[–] razzazzika@lemmy.zip 16 points 1 day ago (2 children)

My friend who works at McDs says people at the drive thru dont believe he's a human no matter how much he tries to reassure them.

[–] KingPorkChop@lemmy.ca 13 points 1 day ago

He should embrace it.

"Hello. I'm Jake your burger....... assistant. I'm here to take your order...... I'm here with you until the end. Let's do this. Would you like..... fries.... or a large refreshing soft drink.... with your order?"

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[–] ivanvector@piefed.ca 21 points 1 day ago

Handily demonstrating, again, that frontline customer service is skilled labour.

[–] mangobanana@discuss.online 14 points 1 day ago (3 children)

I hope it cost them a lot of money to implement and then to remove it. As long as it ate into their profits I don't care

[–] Almacca@aussie.zone 7 points 1 day ago

I'm sure they're putting all those costs onto the franchisees. McDonalds the corporation won't feel a thing.

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[–] artwork@lemmy.world 1 points 1 day ago* (last edited 1 day ago)

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

Source: https://www.bbc.com/news/articles/c722gne7qngo [2024-06-18]

[–] korazail@eviltoast.org 2 points 1 day ago

I don't do fast food all that often, but if I'm in the mood for a burger or taco or whatever, I'll sometimes visit one.

Many in my area are still humans on the other end of the drive-through, but I sometimes get a chatbot.

I haven't done this, because I don't want the fallout to hit the underpaid human workers on the other end, but I have a fantasy of ordering 1000 tacos or chicken nuggets or something and then just driving away. Honestly, this is a likely root cause of the "misinterpreted orders" that others have seen: they were behind someone like me who was fed up enough to go through with it.

This isn't to discount the various other ways LLMs can screw up.

McDonald’s told franchisees it would remove the tech...

I suspect this is also a franchisee option. Even if the brand isn't forcing it, I think the local stores can implement their own independently. It'd be neat if a brand put no-ai in their franchise agreements. I'd give that brand more attention.

[–] glibg10b@lemmy.zip 2 points 1 day ago

While I agree with the message, the argument is undermined by the fact that it considers a customer service bot to be comparable to the models used by students and tutors. Those people would not find this argument convincing because they know McDonald's is using shitty models to save costs.

[–] Pyr_Pressure@lemmy.ca 13 points 1 day ago (1 children)

Can't do a minimum wage job yet they expect it to take over $90k+ salary jobs

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[–] Tartletboy@lemmy.world 13 points 1 day ago (6 children)

I stopped going to fast food restaurants when they added these dumb AI bots. It barely could function when you wanted to do a simple modification to an order and it basically couldn't answer any questions about the menu you may have. Seemed like seasonal items or promotions were outside of its training data as well.

[–] PalmTreeIsBestTree@lemmy.world 17 points 1 day ago* (last edited 1 day ago) (3 children)

I stopped when they started charging sit down restaurant prices for food barely higher quality than what prisoners eat.

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[–] JeeBaiChow@lemmy.world 21 points 2 days ago* (last edited 2 days ago) (2 children)

Just 2 more years!

/s for those of dilatory cognitive ability

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[–] nul42@lemmy.ca 6 points 1 day ago (1 children)

Just proves that serving at mcD takes higher levels of cognition than writing code.

[–] NikkiDimes@lemmy.world 5 points 1 day ago

Honestly, human communication is insanely complex, we just happen to be heavily optimized for it.

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