McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.
It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.
McDonald's told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.
+1, I also stopped shopping from any market that forces self-checkouts. I waste more time, I scan my own stuff, and for what exactly? So the company can earn more money by kicking out their employees? Why the fuck don't we even get a discount for "working briefly" in their market? Nothing these companies pull off ever benefits the society.
Offering the option is one thing, forcing it down your throat is another.
You know I've had this argument with people so often but yet they're so ignorantly adamant that they are so much more efficient at scanning and packing their own groceries and plus they don't want to talk to anybody. It makes me rage. I really hate the direction that society has taken when it comes to communicating to other human beings. Like we live in a society where we're supposed to be social with each other.