this post was submitted on 17 Jul 2025
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Delta has a long-term strategy to boost its profitability by moving away from set fares and toward individualized pricing using AI. The pilot program, which uses AI for 3% of fares, has so far been “amazingly favorable,” the airline said. Privacy advocates fear this will lead to price-gouging, with one consumer advocate comparing the tactic to “hacking our brains.”

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[–] drmoose@lemmy.world 2 points 21 minutes ago

This is already how it has worked forever and AI was not needed. Try it yourself using different devices or times of day.

[–] EndlessNightmare@reddthat.com 18 points 2 hours ago (1 children)

How long until they are found price-gouging people in certain demographics?

[–] seejur@lemmy.world 7 points 1 hour ago

Somehow me think that AI will be used to increase prices where it can, but not the other way around

[–] Jinarched@lemmy.ca 5 points 1 hour ago

AI does calculation

...processing...

Done!

Answer = 0$

[–] uriel238@lemmy.blahaj.zone 19 points 3 hours ago* (last edited 3 hours ago) (2 children)

Oh good. Then it will know I'm too broke to fly.

ETA The real joy will be when someone charts prices and notices nonwhites are disproportionately overcharged, for which Delta will be responsible during the class action lawsuit.

And saying but the algo / AI did it will be as useful as saying but that's the fault of our sales people who get commissions.

[–] EndlessNightmare@reddthat.com 1 points 1 hour ago

And saying but the algo / AI did it

Sure, the algo did it. But someone chose to use it and continue using it.

[–] Buffalobuffalo@reddthat.com 7 points 3 hours ago (1 children)

That was my first thought. Even if the system does not know people’s protected class status, does not mean it cannot discriminate against them.

[–] skisnow@lemmy.ca 11 points 2 hours ago

I’ve recently been looking at how Facebook’s advertising algorithm works, and it is a piece of pure fucking “the AI did it not us” evil. It can seek out all types of vulnerable people and target them on stuff that if a human salesperson did it you’d call them a sociopath.

Anorexic? Body confidence issues? Financial problems? Signs of susceptibility to fascist messaging? Here’s some paid messages from people who want your dollar. Seriously that whole place needs shutting down, it’s the worst thing to happen to humanity in recent history.

[–] mojofrododojo@lemmy.world 9 points 4 hours ago (1 children)

I think we should pay for airfare by the pound. Honestly.

[–] JackFrostNCola@aussie.zone 7 points 3 hours ago (1 children)

Brb, shredding for my next holiday, hoping to book in featherweight class.

[–] mojofrododojo@lemmy.world 1 points 1 hour ago

finally a decent reason to lose weight. longer life? pfft? have you seen this shit? and there's no amount of weight I can lose to look better lol.

[–] 01189998819991197253@infosec.pub 9 points 4 hours ago (2 children)

Aren't there laws about this in that country? I seem to remember reading about that a while back.

[–] burgerpocalyse@lemmy.world 17 points 3 hours ago

laws? regulating a private company? thats ridiculous

[–] Wilco@lemmy.zip 7 points 3 hours ago

There are SUPPOSED to be laws against it ... but will they enforce them?

[–] Wazowski@lemmy.world 6 points 3 hours ago (1 children)

Shit like this is just another reason that I won't fly. Fucking cunts.

[–] EndlessNightmare@reddthat.com 2 points 59 minutes ago (1 children)

I minimize air travel to the extent possible. Unfortunately I have non-local family so unless I choose to just not see them my choices are a bit limited.

But yeah, I don't fly for tourism or leisure.

[–] sugar_in_your_tea@sh.itjust.works 2 points 20 minutes ago

Yeah, options are:

  • 2-3 days driving
  • 5? days on a train
  • 4-5 hours on a plane

Oh, and the plane is very attractive price-wise.

[–] iAvicenna@lemmy.world 31 points 5 hours ago (2 children)

you mean charge rich people more, poor people less or just charge desperate people more?

[–] ryper@lemmy.ca 46 points 5 hours ago* (last edited 5 hours ago) (3 children)

They left it until the very end of the article:

Early research on personalized pricing isn’t favorable for the consumer. Consumer Watchdog found that the best deals were offered to the wealthiest customers—with the worst deals given to the poorest people, who are least likely to have other options.

[–] skisnow@lemmy.ca 7 points 2 hours ago

Yeah when I started travelling on a generous business expense account I found that it was increasingly the case that I didn’t even need to charge things to it. Things just start becoming fucking free when you’ve got money.

[–] SuperSpruce@lemmy.zip 1 points 1 hour ago

This is honestly surprising to me. Wouldn't they charge wealthy people more because they could just suck up the higher prices?

[–] SereneSadie@lemmy.myserv.one 13 points 4 hours ago
[–] Alaik@lemmy.zip 8 points 5 hours ago (1 children)

Charge most more and a few the same. I doubt anyone will be getting charged less.

[–] multifariace@lemmy.world 2 points 3 hours ago

On the rare occasion I fly, I know I can get my long knees in a Delta plus seat. This restriction will definitely make my ticket go up with such an AI. It feels like it should be an accomodation but is more often a punishment.

[–] Rivalarrival@lemmy.today 18 points 5 hours ago

Luigi Mangione, white courtesy phone. Luigi Mangione, white courtesy phone please.

[–] the_mighty_kracken@lemmy.world 14 points 5 hours ago

Does the AI know that it would have to pay me to fly Delta? Has it been trained on that data?

[–] redwattlebird@lemmings.world 28 points 6 hours ago (7 children)

Consumer protections when?

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[–] OhStopYellingAtMe@lemmy.world 18 points 6 hours ago

Well then fuck delta.

[–] minorkeys@lemmy.world 29 points 7 hours ago* (last edited 7 hours ago) (1 children)

Making sure you pay the absolute most possible for everything you buy. Welcome to tyranny capitalism. You will be charged a poor tax in the form of optimised pricing exploitation.

[–] jumping_redditor@sh.itjust.works 4 points 5 hours ago (1 children)

that's econ 101.

Also the poor should have not seemed desperate.

[–] hark@lemmy.world 2 points 2 hours ago

Econ 101 also states that a failed business stops existing. In reality, failed businesses are endlessly bailed out as "too big to fail" and they pay their executives bonuses with that bailout money while continuing to rip off customers along with the other one or two companies in the same industry that do the same.

[–] null_dot@lemmy.dbzer0.com 6 points 5 hours ago

I think i might just go live in the woods.

[–] OddMinus1@sh.itjust.works 7 points 5 hours ago (1 children)

I have predicted this for a while now. As this will take effect, the airline no longer have responsibility for what sets the prices. The AI could for instance become very racist, driving prices through the roof for colored people if it somehow determines that well-paying racist customers will pay more to fly with only white people. Several scenarios like that could unfold, and since LLMs are basically impossible to get the source values for their decissions, no one can be held responsible for such choices.

Oh, and I'm sure the data from 23andMe will be abused soon to ensure that only healthy people get good prices. The personal data which "didn't matter that we shared" is about to unfold.

[–] skisnow@lemmy.ca 1 points 2 hours ago

I haven’t seen inside their system but the chances of it being an LLM are close to zero, least of all because LLMs are notoriously unreliable at calculating numbers. It’s far more likely that they’re saying “AI” because shareholders, and it’s actually something closer to traditional ML.

[–] a_wild_mimic_appears@lemmy.dbzer0.com 42 points 8 hours ago (5 children)

I have an idea for a business: a browser with vpn. the catch is that the vpn connects to the poorest areas of the country you live in, and the browser reports your machine as the most crappy thing that can browse the web - which should result in low, low prices everywhere!

[–] UnderpantsWeevil@lemmy.world 38 points 7 hours ago* (last edited 7 hours ago) (4 children)

the catch is that the vpn connects to the poorest areas of the country you live in

A common mistake.

The High Price of Being Poor

You're going to get a worse deal if the airline thinks you're not going to be a repeat customer or part of a larger network of frequent fliers. The customers who get the best deals are the ones that airlines believe they will be able to collect money from routinely. If they have you pegged as someone who will only ever buy a ticket once or twice in their lives, they're going to try and sell you the worst possible seat at the highest possible price.

What you can expect as a poor buyer is debt-financing, bait-and-switch, and the worst kind of economy service at the highest marginal price point. Budget airline travel is miserable and AI isn't going to make the experience any better.

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[–] Bosht@lemmy.world 12 points 6 hours ago (1 children)

How the fuck is this legal, if true?

[–] minkymunkey_7_7@lemmy.world 6 points 5 hours ago (1 children)

The better question, as with most of modern day runaway capitalism, is "WHY isn't this illegal?!"

[–] Jason2357@lemmy.ca 5 points 5 hours ago

The answer is always neoliberal free market ideology.

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