Canada

So if you neglected your paperwork for something, you wouldn’t help one of your family? Seems incredibly callous.

I'm not sure what you are trying to say here?

Stuff happens. Life happens. Paperwork is forgotten, sometimes id is lost , stolen, etc. What happened to that woman isn’t illegal for her, something could have been done to help.

And she's in the country she has citizenship for. They can help.

Put yourself in that woman’s shoes for just one second.

I'm having a hard time with this, because I don't know how I'd end up in her situation. She says Canada is her home, but hasn't apply for citizenship for over 2 decades (it's legal to have dual UK & Canadian citizenship). She goes on an overseas trip, but only brings 3 extra days of lifesaving medication. She's offered a loophole to get home(enter through a land border), but doesn't take it. She is a specialist in crisis management, but can't manage this crisis.