Canada

Andrew Douglas says he was just fighting for compensation when he took WestJet to small claims court — instead, the dispute has resulted in what's believed to be a landmark decision that can now be pointed to by all air travel passengers battling it out with the airlines.

In her decision on costs earlier this month, the judge condemned WestJet's insistence that Douglas sign a non-disclosure agreement (NDA) in order to get compensation the airline owed him after he was incorrectly not allowed to board a flight to Cuba.

Nobody in Canada tracks how often NDAs are used, but experts in the airline industry say imposing confidentiality clauses in settlement offers is an increasingly common tactic, which is why this recent decision is so important.