I love all the medical degrees they give their flight staff.
this post was submitted on 24 Mar 2025
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They give them so many, that they feel comfortable physically dragging passengers with medical degrees off of their flights.
I thought it was to teach them proper dragging techniques.
Only RuPaul can do that.
United said it has contacted Sotomayor "to address her concerns.."
Yes because obviously it was "her concerns" that was the problem!!!
Fucking spin talk, turning everything upside down!
It's disgusting.
Never apologize, always use passive voice. Gross.
That's not passive voice. Passive voice would be "to ensure her concerns will be addressed".
"apologized for any frustration she may have experienced."
"May have experienced" is passive voice and the totality of the sentence is not an apology. The passive portion places the weight on the interpretation of her experience rather than explicitly believing her. "May have" helps to express the uncertainty or speculation of the event.
The "concerns" could well be a letter from her lawyers.
Then they wrote her lawyers, not her.
It doesn't change the level of corp speak IMO.
Let’s not forget the time a United flight was overbooked and picked a random guy to take off the plane even though he was already in his seat. He refused and the passenger was beaten unconscious and dragged out on his back https://youtu.be/VrDWY6C1178
He was a physician seeing patients the next morning, so he was the worst person to try and force to take another flight
The people responsible for doing that should be in prison or dead.
Stochastic tyranny. No single piece of the machine is particularly responsible for the horrific result.
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Your representative (AKA you) allow airlines to overbook.
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100% of the passengers make the flight, none take the buyout or bump.
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Airlines throw someone off at random, calling the cops because it's now legally a criminal trespass.
Every single snowflake in the equation feels they are not responsible for the avalanche.
Just following orders is not a valid excuse. That was established around eighty years ago.
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In prison, yes
Dead? No.
Let's not get down to their level and lose our ethics
Reading this just after reading about that guy getting pulled out of that lavatory with his dick out by a united pilot lol. Is being a piece of shit a requirement to get hired by united
A piece of shit? One could go to prison in my country for doing something like this
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Everyone who isn’t a prick chooses work at other airlines.
The number of issues United has is indicative of severe cultural issues within the company. Toxic work culture drives good, compassionate employees away and leaves only the people who thrive in toxic environments.
She was then approached by another flight attendant who told her that their seats might have to be moved if she didn't comply, Sotomayor said.
This stuck out to me.
There's only one place in the passenger compartment of a plane I know has specific rules for sitting there: the wing exit row
Having sat in the exit row before, I know the flight crew is very unforgiving for items that may block transit of passengers should the need to get off the plane present itself. This may be backed up with another statement in the article:
Sotomayor said that before their flight, she obtained documentation so her son could fly to their destination. They did not encounter problems on the first leg — the trip to Tampa.
Were they not in an exit row on that flight, and therefor it wasn't an issue?
It sounds like Sotomayor did everything correctly with her prep before flying. Assuming all the statements in the article are factual and my exit row theory is correct, someone at United screwed up approving an exit row seat for her and her son's return flight, and that dropped the problem in the laps of the United flight crew that has to comply with FAA regulations.
2 year olds can’t be in an exit row to begin with, regardless of medical equipment
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It could have been a bulkhead seat, too. That's the only other place where there are stricter regulations.
Yes. United's reservation agents screwed up big time. The lady did everything she was supposed to. The crew could have solved this simply by asking for volunteers to exchange seats. Instead, they assumed that they knew more about the kid's'condition than his mother did.
It could have been a bulkhead seat, too. That’s the only other place where there are stricter regulations.
I didn't know that about bulkhead seats. I think you're right then, the article mentions something about that:
" the representative said the flight attendants reported it was a "bulk head seating problem," "
So it does sound like this isn't the flight crew being assholes, but rather the booking approver put then in a place the FAA won't allow them to fly. If Sotomayor her first flight in a bulkhead as well, this is lose-lose for United. They either flouted the FAA rules on the first flight or created a combative situation on the second flight by trying to follow the FAA rules.
The flight crew were still being assholes, though. They could have handled it differently than not believing the woman when she asserted that her son needed the equipment, and produced the proper paperwork.
I fly a lot and know that many planes these days are full, but they absolutely could have reseated them without getting confrontational with the woman. Simply asking for volunteers, and saying "we can't take off until this happens", will get results.
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Actually, the crew should have taken one look when her kid was pre-boarded with that equipment and politely changed them to seats where it could be used safely, before they got all settled and before boarding the rest of the plane.
Exactly. It shouldn’t have even been an issue, because the crew is supposed to make sure the passengers sitting in the exit rows are able and willing to actually pop the hatches open in the event of an evacuation.
During an evacuation, plane rows are too crowded for attendants to be able to get to the doors and open them. Know how you’re stuck in the plane waiting for everyone to de-board after the flight? Attendants have to deal with that when evacuating. So the passengers need to be the ones to actually pop the hatches and start clearing the plane.
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I don't think the "edit row" theory is correct as they wouldn't allow a child to sit there regardless of whether they're using a ventilator or not.
Everyone keeps flying on United despite a million stories happening to "other people" but it won't happen to them. Fucking honestly I'm running out of sympathy for people who give their money to profoundly shitty companies and then are shocked when they're treated badly.
I just was posting in a thread about boycotts, and mentioned how most shitty companies that are being called for boycotts are companies I started boycotting long ago, and my example was United.
I've already been boycotting them for years, for destroying guitars, and beating their passengers unconscious, or just offering the highest prices for the worst service, which is the main reason I avoid them. I just want to get to another airport, and Im happy with doing it the cheapeat way, as long as they don't destroy my guitar or beat me senseless.
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Until you start up a "nice" airline and get the infrastructure going, maybe try to maintain a little of that precious sympathy for those of us with no other fucking choice.
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Oh, the airline that kicked out the doctor?
It's already on my no-fly-list
The one that also breaks guitars, yes.
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United breaks guitars. https://youtu.be/5YGc4zOqozo
United and American airlines have the worst corporate policies
But they're not the worst airlines overall.
You need to come to ... Canada? Is that right? Apparently so.
sounds about like the service I'd expect from a united flight.
So if she complied and her kid died, that's negligent manslaughter, right? I wonder if she'd sue the flight crew, or the airline.
A third flight attendant claimed the child would "be OK" without it.
This person was almost certainly practicing medicine without a license
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Seeing how it was Florida, they would probably arrest her for infanticide and give a medal to the flight crew for trying to save the kids life or some bullshit.
Seriously, fuck that entire godforsaken state.
All of the above, and probably the airport, TSA, and anyone else with deep pockets.
She should sue them all anyway.
You can fly out of Florida, but you can't leave the insanity behind.
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