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The state of the ticket system (sopuli.xyz)

submitted 1 month ago by bleistift2@sopuli.xyz to c/iiiiiiitttttttttttt@programming.dev

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[–] saltnotsugar@lemmy.world 34 points 1 month ago (4 children)

Ma’am, in the ticket you indicated “Shits busted” but could you give me some additional details?

[–] skooma_king@piefed.social 25 points 1 month ago (1 children)

This is actually where a phone call can be beneficial if you’re assertive about the questions and cut them off when they get squirrely. Some people will never figure out how to get to the point over a ticket because they cannot organize their thoughts no matter how well formed your written instructions are. Get them on the phone and just remote to their workstation.

[–] Xaphanos@lemmy.world 20 points 1 month ago

And when remoted, open the ticket system and fill it out for them as they answer your directing questions. Once done, let them know that the new ticket will be handled according to the sla. At low priority.

[–] AnUnusualRelic@lemmy.world 5 points 4 weeks ago

"Computer machine, it no works"

[–] Empricorn@feddit.nl 3 points 4 weeks ago

For real. I get tickets like this issued for/on behalf of a location. So I don't know who, what, where (within that location), when, why, or how...

[–] onlinepersona@programming.dev 2 points 4 weeks ago (1 children)

Do ticket templates not work?

[–] saltnotsugar@lemmy.world 10 points 4 weeks ago (1 children)

Asset tag: Broken printer.
Office location: BROKEN PRONTER.
Requester: BOOKEN PINTOOOR!!!

[–] i_dont_want_to@lemmy.blahaj.zone 2 points 4 weeks ago

And my favorite: "."