Meta :
Confirm your identity with a video selfie
To make sure you're a real person, we need you to record a video selfie. We'll ask you to move your head during the recording to help us capture your face at different angles.
Me :
Hi. I don't want to confirm my identity with a video selfie.
Meta support :
Hi Alex, my name is Cassy. I understand that you don't want to confirm your identity with a video selfie. To further assist you on this matter, could you please tell me a bit more about what you are experiencing?
Me :
I just discovered this email. I don't know why my account was suspended.
"Hi Alex, Your Facebook account has been suspended. This is because your account, or activity on it, doesn't follow our Community Standards on account integrity. If you think we suspended your account by mistake, you have 180 days to appeal our decision. If you miss this deadline your account will be permanently disabled. You can learn more about why we suspend accounts by visiting the Community Standards. Thanks, The Facebook team"
Meta support :
I appreciate you for taking the time to share your concern with us. I understand that you have been notified through your email regarding your account being suspended.
Please give me a few moments to investigate your case thoroughly to check what happened and see what I can do to help. If you have any additional information about your issue or concern that might be helpful, please share it with me.
Thank you for your patience. Regarding the reason this happened, I can see that we’ve suspended your account because your account, or activity on it, doesn’t follow our Community Standards.
You mentioned that you don't want to confirm your identity with a video selfie, may I know if this is the visible option for you to unlock your account?
To help me assist you more effectively, could you please let me know what information or messages you see on your screen when you try to access your account?
While I wait for your response, I want to make sure I'm providing you with accurate assistance. Could you spare a moment for me to review this?
I would advise you to do it in a well-lit room and follow the instructions on your screen. Position your face in the direction the arrow is facing.
We will use this photo to help us check that this account belongs to you and we'll delete the photo once we're done. Rest assured, it will never appear on your profile.
Just a gentle reminder that the account will only be unlocked once you have completed all the verification steps presented on your screen. Is there anything else I can assist you with at the moment?
I'm here and ready to help you get back into your account. When you're ready, just share what options or messages you're seeing on your screen, and I'll help you figure out the best way forward.
Me :
I find this procedure humiliating and an invasion of my privacy. I haven't received an answer to my question about why my account was blocked. A link to the rules isn't an answer because the rule I violated isn't specified. I suspect the reason my account was blocked isn't related to any rule violations.
Meta support :
I understand that this situation is frustrating and that you’re seeking a clear explanation regarding your account being blocked. We take privacy and user experience seriously. The identity verification process is in place to protect accounts from unauthorized access and to ensure the security of your account.
If you feel the process is intrusive, please know that your feedback is valuable and will be considered for future improvements.
I also acknowledge your request for a specific explanation regarding blocking your account. Unfortunately, automated systems sometimes flag accounts for unusual activity or potential violations, and the exact reason may not always be immediately available.
Also, we have limited access on your account and we do not have the means to further check the specific violation for you.
Let me share with you further information on this concern, our rules are outlined in the Community Standards and we can blocked accounts when people go against those standards.
This can include things such, as but not limited to pretending to be someone else, posting very offensive content such as hate speech or misinformation, having multiple accounts or using Facebook to bully or mislead others. These are just a few examples and you can learn more by visiting our Community Standards.
If you choose not to proceed with the available verification process, your account will remain in its current state. Unfortunately, we are unable to manually reactivate or unlock your account on our end. Feel free to let me know if you need any more assistance.
Me :
My dignity is not a subject of bargain. I will not participate in this humiliating procedure.
Meta support :
I understand that you feel the verification process is intrusive and that it affects your sense of dignity. Your feedback is important, and it’s completely within your rights to decline participation in any process that makes you uncomfortable.
You are not required to complete the process if you do not wish to however your account will remain disabled, but your decision will be respected. Is there anything else that I can help you with?
Just a gentle reminder that we will use this photo to help us check that this account belongs to you and we'll delete the photo once we're done. Rest assured, it will never appear on your profile. However we respect your decision in this case.
