this post was submitted on 21 Jun 2024
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I know I can spoof my useragent, it's just ridiculous that such a massive app doesn't support an equally massive browser.

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[–] AlexWIWA@lemmy.ml 1 points 2 years ago

I didn't even know that there was a Snapchat for web

[–] WhatAmLemmy@lemmy.world 1 points 2 years ago (2 children)

Try the user agent switcher add-on. The volume of times I've changed my agent to chrome and had a site work perfectly is infuriating.

[–] tyler@programming.dev 1 points 2 years ago

They said they know about that, but it’s ridiculous.

[–] TastehWaffleZ@lemmy.world 1 points 2 years ago (1 children)

My problem was that CloudFlare refused to validate me when I have it enabled. I could have stock FF UA, but if my user agent switcher addon isn't disabled then I didn't get to use Crunchyroll and a few other sporadic sites.

[–] InternetUser2012@midwest.social 1 points 2 years ago (1 children)

I haven't been able to use a cloudfare website for a while now. If they're going to make me go through hoops because I refuse to use chrome, fuck it, they don't get my business.

[–] TastehWaffleZ@lemmy.world 1 points 2 years ago

FF works with CloudFlare sites, just not with that extension enabled. It doesn't make sense that they'd purposely block sites if you have a UA switcher that isn't even changing the UA so I'm hoping it's a bug that will get fixed

[–] MangoPenguin@lemmy.blahaj.zone 0 points 2 years ago (2 children)

I imagine the overlap of people who use Snapchat and people who use Firefox is pretty small, they probably see such a small amount of users with Firefox and they just decided not to support it.

[–] kia@lemmy.ca 0 points 2 years ago (1 children)

In this day and age it's more work to explicitly not support a browser than it is to support it...

[–] owenfromcanada@lemmy.world 0 points 2 years ago (1 children)

Sort of. I imagine the idea is they only need to test on Chromium-based browsers.

[–] BluescreenOfDeath@lemmy.world 0 points 2 years ago* (last edited 2 years ago) (1 children)

So often just swapping the user agent from Firefox to Chrome makes these sites work flawlessly. So they're putting in extra code to detect Firefox and serve a "we don't support your browser" page when they could just... not. And if a user complains about X, they could say we don't test on Firefox, try on Chrome.

[–] owenfromcanada@lemmy.world 1 points 2 years ago (1 children)

Yeah, but by putting up the "we don't support this" banner, they won't have to deal with the complaints in the first place.

It's also possible they want people to use Chromium for telemetry or other data-collection reasons, not sure.

[–] AlecSadler@sh.itjust.works 1 points 2 years ago (1 children)

I wonder if it's possible that they're paid money by Google to not support Firefox?

[–] Tag365@lemmy.world 1 points 1 year ago

Maybe they're trying to become the new Internet Explorer?

[–] potentiallynotfelix@lemdro.id -1 points 2 years ago

yeah, snapchat is far from open source and privacy respecting πŸ˜‚

[–] Etterra@lemmy.world 0 points 2 years ago

That's okay, I use Firefox and don't support Snapchat.

[–] Vincent@feddit.nl 0 points 2 years ago (1 children)

As @denschub@schub.social always emphasises: make sure to file a report at https://webcompat.com!

We ask everyone to file their reports, because all reports are really useful. Even if we don't respond to every single thing you report, it's a signal that we're processing in many different ways. (...) please, keep reporting all issues you see, because every single blip counts!

https://www.reddit.com/r/firefox/comments/1de7bu1/comment/l8ghtr2/

[–] dog_@lemmy.world 0 points 2 years ago (1 children)

You should submit something to the webcompat website. It would help and they'll contact Snapchat and see what they can do.

[–] Moonrise2473@feddit.it 0 points 2 years ago (1 children)

I doubt that a company with billions in revenue and thousands of coders is going to change mind after that. They exactly know how many people are getting the error and intentionally decided to implement it

[–] dog_@lemmy.world 0 points 2 years ago (1 children)

If Snapchat does nothing, the Firefox team will change the user agent to trick the website into thinking it's something else.

[–] Moonrise2473@feddit.it 1 points 2 years ago

I don't think they ever did that, otherwise add-ons like "Google search fixer" that change the user agent wouldn't exist. (My fix in that case is don't use Google at all - installing an add-on otherwise amp links aren't shown and the useless ai search isn't available doesn't make sense, that's a plus)

[–] 0x2d@lemmy.ml 0 points 2 years ago (1 children)
[–] potentiallynotfelix@lemdro.id -1 points 2 years ago

i3 you mean...

[–] Buildout@lemmy.world -1 points 2 years ago

Have I ever told you the story of Darth Microsoft Teams? Only Chrome and Edge. Some limited stuff works in Firefox, but it's flaky at best.