this post was submitted on 08 Aug 2026
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[–] trevor@lemmy.blahaj.zone 274 points 1 week ago (6 children)
[–] PRIMEcavitationfetishist@quokk.au 66 points 1 week ago* (last edited 1 week ago) (1 children)

Yes. So many. Everyone involved in this decision, on both the legislative and corporate sides, needs to get the fucking wall.

But it's new Orleans, so some of the difficult to emotionally comprehend number of deaths it causes might at least be funny.

[–] arrow74@lemmy.zip 20 points 1 week ago* (last edited 1 week ago) (3 children)

I have mixed feelings on this and how they are implementing it. Here's the direct quote

This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

In a way this will reduce caller volume for the same incidents being called in over and over again. Seems like they are using a direct yes or no question which decreases any issues with the AI making shit up.

I do see how this can free up humans to deal with other calls and dispatch lifesaving services faster, eliminating repeat calls.

However, even if the AI works as described (which is a big if anyway), having to navigate even a simple yes or no will reduce time to lifesaving care.

Our 911 system has been slow and inadequate for a long time now. There has been an absolute refusal to fix it, and this has led to deaths. I do see this application easing that issue a bit, but I also see how this will cause deaths in a different way. Is it better to die on hold waiting for an operator or is it better to die navigating an AI system? I think less would die overall with the new system. It has been trained using the non-emergency call line.

To be clear I want us to just fund people to staff the 911 call center, but these shortages have been an issue for decades. Local governments refuse or are unable to take on the additional costs. I'm really unsure on how to feel about all this. My gut reaction is disgust, but I do see what they are trying to do. I guess we'll have to wait for the data and stories

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[–] spirinolas@lemmy.world 16 points 1 week ago* (last edited 1 week ago)

But...just think how many money they can save! You are being selfish!

/s

[–] Sludgehammer@lemmy.world 13 points 1 week ago (26 children)

Yeah, I can just imagine how well a "AI" would deal with a situation like this when they can't even operate a drive-thru properly.

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[–] kyonshi@piefed.social 87 points 1 week ago (5 children)
[–] lightnsfw@reddthat.com 24 points 1 week ago (2 children)

Yeah but it's just poor people so who cares. Look at the sweet pool the AI company bought whoever approved this!

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[–] betterdeadthanreddit@lemmy.world 83 points 1 week ago (2 children)

Grok911, what is your emergency and do you know about the genocide of white South Africans?

[–] nightwatch_admin@lemmy.world 34 points 1 week ago (2 children)

Would you like to read some Lolita fanfic while I’m thinking?

[–] Hideakikarate@sh.itjust.works 24 points 1 week ago

"Activate your camera so you can face time with my anime girl avatar"

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[–] victorz@lemmy.world 53 points 1 week ago (2 children)
[–] zikzak025@lemmy.world 65 points 1 week ago* (last edited 1 week ago) (2 children)

"Please help! I'm trapped in a basement and there's a man with a gun!"

"Wow! I think it's great that you're looking to leave your comfort zone. There's a lot to see outside the basement, so it's good to broaden your horizons. There are a few options to solve your predicament that we can workshop together. First, are you stuck behind a door, or are you physically incapable of moving? In both cases, I think your best bet is to ask the man with the gun to lend a hand. If there is a door in the way, the man with the gun can shoot out the lock and open that door in no time. But if you aren't able to move, I'd say the man could help carry you out of that basement, too. While we wait for the man to assist, would you like some basement decorating ideas to make your current situation more pleasant?"

"No you don't understand, he is trying to kill me!"

"Wow, that is a lot to unpack! It seems like you believe this man means you harm, but you don't seem to have any logical basis for those feelings. Based on the circumstances, it sounds like you may be misinterpreting helpful vibes as scary due to flaws in your social perception, which could indicate an unhealthy pattern of self-destructive behavior. The first step to help always starts from within, but I can recommend some local therapists in your area who could better address the feelings you have in the long term."

[–] qevlarr@lemmy.world 15 points 1 week ago (1 children)

(...)

You’re right to push back. I understand why you’re upset, and I’m sorry you experienced that.

If you’re still in danger, please try to remain calm, find a secure location, and contact emergency services.

What would you like to do next? Shall I help you:

✅ Review what happened,
💭 Think through your options,
🫂 Find appropriate support, or
📝 Draft a statement about the incident?

I’m here to help.

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[–] Fmstrat@lemmy.world 49 points 1 week ago* (last edited 1 week ago) (21 children)

Everyone should read before reacting:

This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

This makes sense. A big thing happens that you are aware of. Geolocated calls from that area flood in. An operator, who could be getting useful info, has to handle a flood of "Guess what I just saw!"

Note that I think they should spend the money on more operators instead, but at least this seems like it has good guardrails.

[–] teolan@lemmy.world 27 points 1 week ago (2 children)

Except that could be done without AI. Just have a recording that says "we are aware of ... taking place near you, are you calling about this ? “, then answer with yes/no.

No need for bullshit AI.

[–] Fmstrat@lemmy.world 9 points 1 week ago* (last edited 1 week ago) (3 children)

My understanding from other articles is caller satisfaction is greater with the TTS system, and it uses voice IVR to triage of they have additional information. AI is not bullshit in and of itself. This product seems barely diffeent from what they provided with APEX.

Recordings also can't auto respond with updates to the caller like this can, which is a pretty nice feature, even if it's just TTS.

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[–] daychilde@lemmy.world 40 points 1 week ago (46 children)

:sigh: Yet again, nobody reads the fucking article and it is VERY obvious from most of the comments. If you can't be bothered, then don't fucking comment.

If you had READ the article: They're answering with the AI saying like "Are you calling about X?" If the callers says no, they are transferred to a human. If they ARE calling about an incident, then they can get updates and information about it.

Now, I grant that this is still not perfect, but the stated goal is humans spending less time talking to people reporting an incident already reported so they can actually talk to people needing help faster.

Assuming that works out, this is actually a good idea and an improvement.

Now, if you wanna be cynical about it, fine. But just read the damn article and be cynical about what's actually happening, not about what you think from the headline, or all you end up looking like an ass.

I came into the comments to have a good discussion on the issue. I should have known better. I'm so irritated by the majority of comments that I lost interested in the topic itself, even though there's at least one ofther comment I saw also pointing out what the article says. But no, the majority of you can't be bothered, so screw this. And you bitch about reddit.

[–] Taleya@aussie.zone 16 points 1 week ago

You don't need "ai" for this though. IVRs have been doing this for literal decades. Your average dialup ISP had a standard option for times of outages ffs.

[–] Greyghoster@aussie.zone 9 points 1 week ago (1 children)

Still, it’s a sloppy headline designed for clicks or thumbs up. It would be more accurate if it was “AI is to initially screen calls….”

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[–] Miller@lemmy.world 32 points 1 week ago (1 children)

Fortunately those most directly involved in the decision have put their names on record to be held criminally accountable should any deaths occur that might have been avoided by the use of human operators and have thereby promised not to fade into the background when it all goes wrong.

[–] PRIMEcavitationfetishist@quokk.au 20 points 1 week ago* (last edited 1 week ago)

They won't ever be held accountable by any legal process.

[–] Alexstarfire@lemmy.world 28 points 1 week ago (1 children)

Please listen closely to our menu as our options have recently changed...

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[–] Jiral@lemmy.world 26 points 1 week ago* (last edited 1 week ago) (1 children)

People are going to die because of that, even if AI is merely handling call "triage".

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[–] Wunz@lemmy.world 24 points 1 week ago (1 children)

You are absolutely right to call me out on that. He did break in, and he is now stabbing you. I will adjust for this in the future. Is there anything else I can help you with?

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[–] Delilah@lemmy.blahaj.zone 23 points 1 week ago

This certainly couldn't go wrong

[–] dan69@lemmy.world 19 points 1 week ago
[–] thedeadwalking4242@lemmy.world 18 points 1 week ago (3 children)

This is exhausting y'all. God I fucking hate LLMs so much. This tech could be such a exciting break through, a step towards real artificial intelligence, but stuck in academia where it belongs. Instead of getting to be excited and interested this inanimate compilation of matrices is breathing down my neck constantly.

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[–] SaharaMaleikuhm@feddit.org 18 points 1 week ago

What could possibly go wrong?

[–] NathanRanch@lemmy.zip 16 points 1 week ago (2 children)

Capitalism creating situations that won't outright be responsible for murder, but will definitely increase deaths among vulnerable people.

Evolution selecting for good capitalists.

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[–] raspberriesareyummy@lemmy.world 16 points 1 week ago (3 children)

So now we're at the stage of killing people directly, got it!

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[–] shirro@aussie.zone 14 points 1 week ago

Working my way through Person of Interest again. Just watched one where a search company was directing suicidal inquiries to ads instead of helplines. And that was before they get bought by the evil AI overlord. Its surreal seeing Palantir, Flock and all the tech companies race to implement a dystopia no sane person would ever want and there is so little push back. What the fuck is wrong with regular people?

[–] MyOpinion@lemmy.today 13 points 1 week ago (1 children)

Press 1 if your being raped press 2 if someone is trying to kill you please hold.

[–] Mondez@lemdro.id 9 points 1 week ago (1 children)

You have selected "regicide". If you know the name of the king or queen being murdered, press 1...

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[–] UpAndAtThem@lemmy.world 12 points 1 week ago

Can I get desperately needed help please??? N.O.

[–] gibmiser@lemmy.world 12 points 1 week ago

Jfc such abysmal concern for human life

[–] fizzle@quokk.au 11 points 1 week ago (2 children)

Fuck this is dark.

If the people profiting from this were to be executed when the system cost the first human life, it wouldn't make it to a proposal.

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[–] InvalidName2@lemmy.zip 10 points 1 week ago (3 children)

AIneOneOne: I understand your concern that you had an accident and hit a tree — a lost limb hurts, but did you know that oak trees are are hosts to more caterpillar species than any other species in North America?

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[–] carrylex@lemmy.world 10 points 1 week ago

Easy fix:

  • Find the person who introduced this
  • Wait until the moment they go live with this
  • Cause an emergency that involves said person
  • Problemo solved
[–] Curious_Canid@piefed.ca 9 points 1 week ago (1 children)

I predict a dramatic increase in the number of suicides. Specifically among those desperately calling 911 for help.

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[–] limonfiesta@lemmy.world 9 points 1 week ago* (last edited 1 week ago) (1 children)

If anyone bothered to read the article, it's not nearly as stupid as it sounds. That's not to say it's a good idea, just that not nearly as dumb as people are making it out to be.

It's designed specifically to handle multiple callers who are calling about existing/known incidents, as a tool to relieve human operators, and simply gather additional details, or provide information to the callers.

So while I can't say that I'm in favor of it, the actual scope of deployment is much different than what the headline would have you believe.

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[–] Plurrbear@lemmy.world 9 points 1 week ago* (last edited 1 week ago)

Wow! With all the calls in NOLA… seems like one of the dumbest things to use during someone’s emergency! What if someone was being kidnapped and an open line and the AI voice is going to try to keep talking therefore, killing the individual because they heard the damn AI voice repeating shit to try to answer the call!

People are going to die and many civil suits and wrongful death suits are going to be filed and TAX payers are going to have to pay for each damn suit! So in the long run… NO AI for a damn EMERGENCY LINE! This will NOT save money or lives!!

[–] GarboDog@lemmy.world 8 points 1 week ago
[–] ivanafterall@lemmy.world 8 points 1 week ago (1 children)

Setting aside the obvious, what's the worst that can happen?

[–] timeghost@lemmy.world 8 points 1 week ago (3 children)

The people responding to emergencies will be notified by AI slop with no human filter.

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[–] MolochHorridus@piefed.social 8 points 1 week ago

What could possibly go wrong?

[–] Gammelfisch@lemmy.world 8 points 1 week ago

There will be plenty of lawsuits in the Red Run Louisiana Oblast.

[–] jjlinux@lemmy.zip 8 points 1 week ago

Sure, what could possibly go wrong?

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