An average day in tech support, trying something weird to fix a weird problem and it works and you don't know why and don't even know what made you think of doing that

[–] NooBoY@lemmy.dbzer0.com 6 points 2 weeks ago (1 children)

Then you don’t document what you did and three years later the same problem happens again.

[–] python@lemmy.world 1 points 2 weeks ago

Or you do document it - just to get called about it every week for the next few years by colleagues who have a similar but not the same problem, which you have to solve for them now. Then you document their problem too so the confuence page grows, which results in even more calls. The "Common Issues when using yarn" page I started like two years ago has about 30 different sections by now 😮‍💨