Technology

What is this website used as a source?

It doesn't have sources, an about page, contact page or even proper navigation. Is it some sort of blog?

Edit: I managed to manually navigate to their about page using the URL, and all the images there are badly AI generated, the content is meaningless.

I don't trust news sources that are not transparent, provide information about themselves or use AI for key resources. Even if I agree with the stance in their articles.

For all I know, all of the content of the article is made up.

If nothing else, AI is doing a great job of exposing shitty employers.

Wanna know the best part?

They now get to rehire, and set salary expectations lower.

Silly that it has to use hedge language like not ready "yet" and "premature". These executives fucked up and deserve to be roasted. They didn't make an innocent mistake. They were grossly incompetent and should be losing their jobs for not doing even the most basic due diligence before making decisions that were not only bad for the affected employees but for their customers and the company itself.

Salesforce has now begun reframing its AI strategy, shifting away from the language of replacement toward what executives call “rebalancing.” Rather than eliminating roles outright, the company says future AI deployments will emphasize augmentation, with humans retained in decision-critical and customer-facing positions.

This was so obviously the solution that should hav been tried first

Salesforce’s reversal has become a reference point in ongoing debates about AI and employment. While automation remains a central pillar of the company’s long-term strategy, its experience has underscored a growing consensus among executives and analysts: AI can reduce workloads, but replacing skilled workers too quickly carries real operational risk.

I don't get why boards don't dump these CEOs. I'm sure they're happy with the reduced costs from firing half the employees, but to not consider the potential issues and actually vet the quality was such a bad decision. The facts are there was zero advantage to being the first to do AI customer support, but firing half your employees is irreversible.

Inb4 "Salesforce CEO: No one wants to work (for us) anymore!"

That’s what happens when idiots are in charge.

Does anyone who uses Salesforce not regret their decision?

Alternatively, Salesforce could invest in a user experience that isn’t a confusing PoS that requires 9000 customer service agents to help people get through it. Just say’n.

Company shoots self in the foot to the surprise of noone, except for the company

fucking lol. lmao even.

I hate the three letter club so much

AI told them to do it.

let them cook

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