this post was submitted on 25 Dec 2025
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PC Master Race

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  1. Family member has 720p webcam
  2. Family member buys shiny new 1080p webcam
  3. Family member plugs in shiny new webcam and gives me a videocall to test it
  4. New camera works flawlessly. I get to keep the old 720p cam. Yippee!!

...BUT THEN

  1. Family member goes to the website listed on camera's packaging and clicks the big blue download button
  2. download button installs custom usb driver and companion app
  3. companion app has twenty quadrillion toggles and dials spread across fifty billion tabs and sub menus. Family member spends all evening twiddling with it.
  4. No matter what, the image looks like crap. Too bright, but not enough contrast. Worse than it did originally.
  5. next day family member asks for his old 720p webcam back, I get to keep the 1080p webcam

I'm happy with my new webcam so I'm not complaining, but why do people do this?? Why do manufacturers make these shitty custom driver? The whole point of USB is to be plug-and-play without any custom software.

all 37 comments
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[–] grue@lemmy.world 134 points 1 month ago (2 children)

Not mentioned:

  1. The manufacturer-provided "companion app" also installs spyware and adware.

And that's the real reason they do it. They lure unsuspecting users in with promises of enhanced functionality, but it's all a ploy to get their data.

[–] yermaw@sh.itjust.works 40 points 1 month ago (2 children)

Comes with an EULA longer than Ron Jeremy and twice as invasive

I am stealing that line! Clever!

[–] Shanmugha@lemmy.world 4 points 1 month ago

That part I could have guessed, but why manufacturer driver is worse than generic... wait, for it to be better it has to be coded better. Mystery solved, I guess

[–] nesc@lemmy.cafe 47 points 1 month ago (1 children)

For manufacturers: some other people have other needs e.g. one of the twenty quadrillion toggles. Not that hard to understand.

USB isn't plug'n'play for a huge range of devices especially on windows and it never was.

[–] teft@piefed.social 29 points 1 month ago (1 children)

It literally did work as plug and play the way op described it. The app screwing everything up and adding tons of options for people who need simple is the problem.

[–] nesc@lemmy.cafe 11 points 1 month ago

It still worked in the end and yes UVC cameras often 'work' without any additional configuration. Not everyone requires simple.

[–] BanMe@lemmy.world 44 points 1 month ago (5 children)

Oh god, I set up a print server at work, it's been a minute since I managed printers, and somehow I became convinced that HP's Smart Universal Driver would work for all the HP printers.

Well, first off, if you set up a print server, Microsoft automatically implements the setting, "don't download drivers from server, use Microsoft generic Point & Print drivers," which don't work at ALL.

So I undeploy all the printers and redeploy them with the correct setting - well that Microsoft drivers is still installed on all PCs and they want to use it by default. So lots of individual workstation fixing.

And then the HP driver fails, directing every HP printer to use Tray 1 (bypass) by default, not the drawer full of paper like it would normally.

So I'm 3 months into this job at this point, and everyone thinks I'm a moron.

Good times.

[–] Krudler@lemmy.world 21 points 1 month ago (2 children)

It fucks me off to no end that 30+ years after the boom in personal computing, there's been effectively ZERO progress on the usability/stability of printers.

Recently became the "printer guy" at work as well. Endless, daily tomfuckery. There is no fucking reason for there to be a "printer guy" in 2025.

[–] Meron35@lemmy.world 6 points 1 month ago (1 children)

I will not stand for this CUPS/IPP (internet printing protocol) erasure!

Most recent printers have supported internet printing protocol for years, which is web based and explicitly does not require printers. This is what CUPS has also moved towards.

macOS and Linux have had built in support for CUPS drivers/printers for decades, so it's really just a Windows problem, who insist on their own Microsoft print servers.

[–] caseyweederman@lemmy.ca 2 points 1 month ago

The printer side of things is pretty atrocious.

[–] caseyweederman@lemmy.ca 4 points 1 month ago

Check out https://www.crowdsupply.com/open-tools/open-printer
I can't wait for it to be released.
I fear that it will get bought and crushed before it can generate any useful change.

[–] AbsolutelyClawless@piefed.social 16 points 1 month ago (1 children)

I'm kind of in charge of printers at work. There's this annoying bug in M$ Office where sometimes their dumb apps override default printer choice and there doesn't seem to be any sane fix out there. I keep getting a few annoyed admin people complain about this, and I'm like wtf am I supposedtl to do here??, I'm not an M$ dev. God, I hate working with M$ products.

[–] renzev@lemmy.world 10 points 1 month ago

At this point I have completely given up on printer drivers. I just put files on a usb stick and plug it into the printer to print. Printer doesn't have that functionality? Oh well, it's as good as broken to me. Biking to the local library will take less time and kill less nerve cells than troubleshooting that piece of crap. I can only pray for people like you who have to work with this mess on the daily.

[–] amorangi@lemmy.nz 5 points 1 month ago

To be fair both HP and their drivers are pieces of shit.

[–] Die4Ever@retrolemmy.com 4 points 1 month ago

I setup dual boot on my dad's computer, and getting the printer working and shared on the network was easier in Linux than in Windows. I gave up on Windows and just told him to boot into Linux if they need to print anything lol.

[–] Deathray5@lemmynsfw.com 3 points 1 month ago

I think people can understand printers being little shits

[–] iopq@lemmy.world 16 points 1 month ago (1 children)

Is this some Windows meme I'm too Linux to understand?

[–] stevedice@sh.itjust.works 8 points 1 month ago

Broadcom, Brother, Creative, Radeon, NVIDIA... If anything, you're not Linux enough to understand.

[–] parzival@lemmy.org 12 points 1 month ago (1 children)

I had the exact opposite issue a few days ago, my phone wasn't recognized in fastboot mode bc I had to install xiaomi's custom driver, but windows wouldn't let me because "[xiaomi driver] is not a valid driver for  [unrecognized device] "  🤦

[–] stevedice@sh.itjust.works 3 points 1 month ago

Fastboot/ADB is a nightmare on Windows. I honestly don't understand how they haven't figured this shit out yet.

[–] lemmyseikai@lemmy.world 8 points 1 month ago

Is this Green Text in the wild?

[–] Buddahriffic@lemmy.world 6 points 1 month ago (1 children)

And I hate how windows did everything it could to enable that shit, too. Like I've had devices (specifically wireless headphones and mice) that worked fine when plugged in, and then suddenly some installer pops up by the company that made the device because windows is all too happy to automatically run shit when you plug a device in. I hope there's at least some kind of authentication back end where it recognizes a device ID and grabs the installer like that, but I suspect that it just uses a standardized way to grab an url and just runs whatever is on the other side of that.

Should have switched autorun anything to default off after the Sony rootkits over twenty fucking years ago. It should have never even been a thing in the first place, since viruses on floppies existed before CDs (where autorun first showed up) even existed.

[–] carpelbridgesyndrome@sh.itjust.works 5 points 1 month ago (1 children)

Pretty sure that that goes through windows update and requires an EV cert and a conversation with Microsoft not just passing a URL

[–] Buddahriffic@lemmy.world 2 points 1 month ago

Yeah, would make sense, they just aren't filtering the things I'd filter during that conversation.

[–] Caketaco@lemmy.dbzer0.com 5 points 1 month ago

You can usually get yer good ol’ fashioned generic driver back with https://zadig.akeo.ie/

[–] jj4211@lemmy.world 4 points 1 month ago

There was also the prolific serial to USB components. The market was flooded with perfectly functional clones. Prolific deliberately broke support for clones, penalizing a ton of people who had no idea.

When people did too good a job cloning some of their chips, they made the driver break even their own chips.

Of course, in this case the vendor got their stuff into the standard Windows driver without even needing users to download anything....

The ultimate effect is that our datacenter just uses Linux laptops because in practice serial adapters for Windows are just too unreliable unless we try to be supply chain detectives for the cheap little serial adapters we buy.

[–] shalafi@lemmy.world 3 points 1 month ago (4 children)

Only manufacturer driver I install is Logitech's software for their solar keyboard, though it's not needed. Only driver you really have to install is Logitech's "shared dongle" tech, forget what it's called.

[–] cley_faye@lemmy.world 7 points 1 month ago

This might sound like proselytism, but on linux (any flavor :D) there's a utility to configure/pair devices with Logitech's unify dongles, which also provide battery info when available. It's nice.

…and now that I looked at the newer versions, it actually manage a lot of other logitech stuff beyond the usb dongles. Double nice. It's called solaar.

[–] Wahots@pawb.social 3 points 1 month ago

It's also needed for their HOTAS line, but considering it has sliders, toggles, buttons and yaw, I kind of understand why. It also allows you to bind sliders to keys and such (eg, binding a slider to landing gear)

[–] KuraiWolfGaming@pawb.social 3 points 1 month ago

Logitech is probably one of the only companies making good tools for their devices

[–] nek0d3r@lemmy.dbzer0.com 2 points 1 month ago (1 children)

Either Logitech Options or G Hub, I'm assuming?

[–] shalafi@lemmy.world 0 points 1 month ago

"Unify" was the product line I was forgetting.

[–] Cloudstash@lemmy.world 1 points 1 month ago

Thats what happens when normies try to do anything more advanced than operating a door knob.