this post was submitted on 03 Jul 2025
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In NPS (net promoter score) tracking - you know the survey "would you recommend this to your friends and colleagues"
it's worded and scored 0-10 so that you can assume everyone that scores 7+ is happy and anyone below isn't.
It's a psychological thing that wouldn't work if it was thumb up or thumb down.
In 5 star systems 4 and 5 should be considered promoters and 3 and below should be considered detractors, but again you should bifurcate and dichotomize the output so you see how many scored 4>= and how many <=3
Thanks for the information, I'll look further into it. But even in those scenarios, say you get a score of like 90% recommending it with 100 people, but another with 89% recommending it but 1,000,000 people. I'd say the million people with 89% score should be higher. That's more what I'm talking about. It's like the more people that rank highly the more confident the result is. (Which is why for this discussion I said assume bots don't exist lol.)