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Yeah totally agree, even the most hardcore customer service falls far short of what cops have to deal with fairly regularly. I've never called the cops on a customer and only once or twice has it come close, they have a totally different set of interpersonal boundaries they work within.

I've also never been lucky enough to never have had any issues with cops myself apart from a few speeding tickets, I have usually lived in low crime areas and don't belong to a more at-risk group that gets undue attention. With society changing so much these days I expect things to worsen, police could become more menacing to me or people near me in the future and I find some comfort in studying effective ways of interacting with them, and avoiding conflict with them.

I can respect how hard their job is while having deep concerns for a) the laws they enforce, b) how they are told to enforce them, c) a significant number of bad actors in the departments and leadership, d) a toxic policing culture pervasive in most areas, e) the current culture of gamification of sending the law after people you disagree with, etc...

Occasionally I speak briefly with them in my line of work and have mentioned bodycam youtube to a few of ]them. They seem aware of it and some watch it, some don't, I figure anything that gives them more reason for self examination is a good thing, but I can also understand that some of them wouldn't want to relive work over again on their downtime.