this post was submitted on 03 Sep 2026
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To be fair, it’s not a great test. I’ve worked in customer support before and if we deviated from the prewritten, legal-approved script we’d get disciplined for putting the company at risk. That’s what you get in a world where people threaten lawsuits at the drop of a hat.
(That said, I wouldn’t be at all surprised if Uber have replaced all their support staff with AI.)
Or if they don't bother with anything but copy-pasted answers because it's less work than typing.
Don't attribute to ~~malice~~ AI what can be explained by ~~ignorance~~ lazyness.
Yeah this is from 2 days ago. No current AI would write such a bad response. Either they are using some AI from 2 years ago or its a lazy human.