this post was submitted on 13 May 2026
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How to deal with holding phone calls? (quokk.au)
submitted 1 day ago by AloneDownUnder@quokk.au to c/autism@lemmy.world
16 comments fedilink hide all child comments
 

So obviously from time to time you have to call some service (especially in australia where so many digital systems seem to break often, so you have to call customer service)

But how to deal with waiting on the phone?
The wait is sometimes up to 30 minutes, and it will play this horrendous music.
If I turn the volume down, I will forget I was calling or won't notice quickly enough and the people will hang up before I can grab my phone.
If I keep the volume up, it's so distracting that I can't do anything else and I'm basically waiting for 30 minutes staring at my phone.

Anyone else that experiences this? How to deal with it?

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[โ€“] 18107@aussie.zone 5 points 1 day ago (1 children)

I often do something else on the phone that takes minimal effort and can be stopped at any time.

My normal choices are sudoku, crossword, 2048, or an idle game.

These hold systems (except the ones with a callback option) are absolutely not designed for disabilities, and I doubt they were even designed for human interaction. Forcing someone to actively wait is either a terrible oversight, or intentionally harmful design (i.e. to reduce the number of calls they need to handle).

[โ€“] AloneDownUnder@quokk.au 5 points 1 day ago

Yeah, it just feels so exhausting to me every time. I definitely prefer the callback option, but I might still miss it if they call back much later and I already forgot about it. Then I have to call again and ask for a new callback.