this post was submitted on 13 May 2026
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How to deal with holding phone calls? (quokk.au)
submitted 1 day ago by AloneDownUnder@quokk.au to c/autism@lemmy.world
16 comments fedilink hide all child comments
 

So obviously from time to time you have to call some service (especially in australia where so many digital systems seem to break often, so you have to call customer service)

But how to deal with waiting on the phone?
The wait is sometimes up to 30 minutes, and it will play this horrendous music.
If I turn the volume down, I will forget I was calling or won't notice quickly enough and the people will hang up before I can grab my phone.
If I keep the volume up, it's so distracting that I can't do anything else and I'm basically waiting for 30 minutes staring at my phone.

Anyone else that experiences this? How to deal with it?

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[โ€“] Vibi@lemmy.blahaj.zone 10 points 1 day ago (1 children)

I absolutely loath phone calls and will only take/call if it's a last resort or dire. If there's not an option for callback, I'll do something similar to you- speaker phone with volume down, but I'll make sure my screen stays on and in front of me so I don't forget that I'm on hold. I'll then browse my pc or occupy myself with something else (normally taking notes about what I need to talk about). I have to keep the screen in view or else I'll have immediate anxiety the moment it finally connects.

Finding out a business or service doesn't have an email or written communication option is always such a mental burden.

[โ€“] AloneDownUnder@quokk.au 5 points 1 day ago

Sounds very similar to my experience.
Email is much better, but some services either don't offer the option at all, or they reply to it very slowly.