I had to wait 4 months to see a doctor for my uLMS, and I personally know of several others now with worse conditions that also had to wait months. If you search around online you will also find many more similar occurrences. Same for ER visits taking literally all day long.
In general I don't think it is a lie, this IS happening.
How much it goes on, or how often it might be a made up occurrence, and how often that needs to happen for you to consider it a "lie", might be a separate matter.
I wasn't trying to imply anything about the US at all, or draw any similarities.
What category is it that you think they are erroneously lumping them into?
I think it depends on where the bottleneck is, and what they're actually trying to prevent, as to whether or not rate-limiting would actually help anything.
If they are blocking source IP addresses explicitly, it could be for a more specific concern we're not aware of, like trying to limit the amount of email "spam" that would be sent out from automated requests. A rate-limit wouldn't fix that issue, only slow it down.
We're all also assuming any of this is even intentional on their or anyone's part.
I think you assume that there is even a contract, and that if it did exist, it wouldn't allow this.
Going to court for this would also cost way more than the product is worth.
I think if hosting an RMA form requires paying for 500x more bandwidth than it's supposed to just because it's being hammered by bots on VPNs, and this was your company, you'd block them too.
Why did November change that for you? What has actually increased your need for a gun since then?
My understanding is that tariffs in general can apply to both imports and exports, on either side.
It was 4 months wait for myself but I have seen similar threads for people that had to wait 6.