Well, fuck you, Cooler Master.
As soon as I turned my VPN off I was able to successfully send my RMA request.
this post was submitted on 25 Jan 2025
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Privacy
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That's no excuse. An RMA form is something that all their customers are entitled to use. If anyone finds their IP address blocked, even a VPN IP address, then their warranty claim has effectively been blocked for an invalid reason.
The company has failed their warranty obligations.
I think if hosting an RMA form requires paying for 500x more bandwidth than it's supposed to just because it's being hammered by bots on VPNs, and this was your company, you'd block them too.
I don’t think this holds in court. “I breached my contract with the plaintiff because other actors inconvenience me.”
I think you assume that there is even a contract, and that if it did exist, it wouldn't allow this.
Going to court for this would also cost way more than the product is worth.
You must be from the U.S., where there are no customer rights and the law only serves the rich.