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How can i contact Epic without signing into my account? (lemmy.world)

submitted 2 months ago by IndigoGollum@lemmy.world to c/epicgames@lemmy.zip

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I just got an email about the upcoming ToS changes, reminding me that i have an account with them that i never use. Since i don't use, need, or want my account, and i don't agree with the last ToS update or this new one, i'd like to have my account deleted. But i can't access it without signing into it, and i can't sign into it without first agreeing to the ToS.

You'd think this would be as simple as going to their website and finding a support email address, but i can't. Everything that looks potentially helpful requires signing in, and i'd rather not do that because i don't agree with the updated contract.

So what's a guy to do? Does anyone know where i can find a support email or phone number? Am i right in believing that it can't possibly be legal to stop someone from ending their account with a service until after they agree to an arbitrary contract update?

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[–] TragicNotCute@lemmy.world 3 points 2 months ago (1 children)

I suspect if you write to tim@epicgames.com and very nicely and politely ask him to close your account because you don’t agree to the terms, his office will make that happen for you.

[–] IndigoGollum@lemmy.world 1 points 2 months ago

Thanks, i'll try that.

[–] JRaccoon@discuss.tchncs.de 3 points 2 months ago (1 children)

Have you tried help@support.epicgames.com? That's what they list on their website.

[–] IndigoGollum@lemmy.world 1 points 2 months ago* (last edited 2 months ago)

Thanks, i'll try that.

Ok, it seems like that email address doesn't exist. That's not great. I included Tim in the same email so hopefully that works out.

[–] Rose@lemmy.zip 1 points 2 months ago

The currently listed phone number is +1 919 854 0070.