this post was submitted on 14 Dec 2025
123 points (96.2% liked)
Apple
19765 readers
3 users here now
Welcome
to the largest Apple community on Lemmy. This is the place where we talk about everything Apple, from iOS to the exciting upcoming Apple Vision Pro. Feel free to join the discussion!
Rules:
- No NSFW Content
- No Hate Speech or Personal Attacks
- No Ads / Spamming
Self promotion is only allowed in the pinned monthly thread
Communities of Interest:
Apple Hardware
Apple TV
Apple Watch
iPad
iPhone
Mac
Vintage Apple
Apple Software
iOS
iPadOS
macOS
tvOS
watchOS
Shortcuts
Xcode
Community banner courtesy of u/Antsomnia.
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
In my experience, the best way to get Apple to listen is to get legal involved. I spent hours on the phone trying to resolve a laptop that was damaged by a certified service provider. Apple support was rude, they lied to me, they bounced me between departments. So I wrote one email requesting all the recordings for the calls with support. Immediately someone from legal contacts me, apologizes, and 2 weeks later I have a brand new laptop 2 generations newer in hand.
Impressive. And perhaps also clever, depending on whether that was what you predicted would happen! :)
And you never mentioned anything related to litigation, it was just a polite recording request? Maybe you mentioned the dishonesty, or kept it generic...
Now that I’m thinking about it, I wonder if it was actually public relations and not legal. This was back when M1 was just coming out. Regardless, just ask them for all the call recordings and make them think you’re gonna do something with those recordings (sue, go to the press, etc.). It was crazy how their tone shifted immediately from we’re not gonna give you anything to how can we make this right.
But maybe it doesn’t always work, as your Apple ID story was obviously published. Maybe it depends on who you get it maybe Apple is different today 🤷
Maybe reach out to Apple with a link to the blog post, and ask if they would like to comment before you reach out to Gizmodo or something. I’m not a lawyer so don’t sue me if it goes badly.