iiiiiiitttttttttttt

1338 readers

3 users here now

you know the computer thing is it plugged in?

A community for memes and posts about tech and IT related rage.

founded 7 months ago

MODERATORS

292

submitted 1 month ago by bleistift2@sopuli.xyz to c/iiiiiiitttttttttttt@programming.dev

18 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] BurningRiver@beehaw.org 4 points 4 weeks ago* (last edited 4 weeks ago) (1 children)

Opens ticket

Ticket only says “read customer email and advise”

Email chain is a mile long going back 3 months

Closes ticket with “please clearly and concisely explain the problem in the next ticket you open”

3 day SLA on our tickets, so back to the end of the line they go.

[–] bleistift2@sopuli.xyz 1 points 4 weeks ago (2 children)

Email chain is a mile long going back 3 months

Oh yes, I love those. Maliciously complying would mean taking the morning to read that novel, thoroughly.

[–] varyingExpertise@feddit.org 3 points 4 weeks ago* (last edited 4 weeks ago)

Maliciously complying would be to have an llm extract the relevant info from that pile and log half an hour anyway.

[–] BurningRiver@beehaw.org 1 points 3 weeks ago* (last edited 3 weeks ago)

That kills my KPI though. Closing a ticket and marking it resolved in 45 seconds catapults my KPI.