Bicycles

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Anyone in NA order from Bike24 recently? Just had my order turned away following a 2-week inspection of the package. (lemmy.ca)

submitted 3 months ago* (last edited 2 months ago) by Showroom7561@lemmy.ca to c/bicycles@lemmy.ca

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Context: I'm in Canada, and have ordered from Bike24 without any issues in the past.

Several weeks ago I ordered a single tire (which I've ordered before), Schwalbe winter tire studs, and a floor pump.

It was held for two weeks for inspection in Germany, and today I learned that "The shipment cannot be exported to the destination country/region and is returned to the sender."

I've contacted Bike24, but I'm preparing for a refund nightmare. More importantly, I need the stuff on that order... what could possibly be the reason they can't ship here? They list items that don't ship to Canada, but these items aren't on that list.

Has anyone else experienced this recently? What was the outcome?

Update: Seller says it might have been the pump, which likely included 2 x AAA batteries 😒 I've gotten stuff from China with 21700 lithium-ion cells without issues. And AAA alkaline is a challenge to get out of Germany? 🤷‍♂️

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[–] Showroom7561@lemmy.ca 11 points 3 months ago* (last edited 3 months ago)

That's a legitimate question.

I try to support local bike shops as much as I can, but I'm not rich, and have to be mindful of my budget.

After shipping and currency conversion, this order comes to ~$167 Canadian. If I were to price the same items locally, it would come out to $355+, and I'd have to get them from three different shops, and possibly pay for shipping on at least one of the items.

It was the same with my last order, where I saved a significant amount of money getting tires that would be coming from Germany anyway.