Bicycles

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Anyone in NA order from Bike24 recently? Just had my order turned away following a 2-week inspection of the package. (lemmy.ca)

submitted 3 months ago* (last edited 2 months ago) by Showroom7561@lemmy.ca to c/bicycles@lemmy.ca

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Context: I'm in Canada, and have ordered from Bike24 without any issues in the past.

Several weeks ago I ordered a single tire (which I've ordered before), Schwalbe winter tire studs, and a floor pump.

It was held for two weeks for inspection in Germany, and today I learned that "The shipment cannot be exported to the destination country/region and is returned to the sender."

I've contacted Bike24, but I'm preparing for a refund nightmare. More importantly, I need the stuff on that order... what could possibly be the reason they can't ship here? They list items that don't ship to Canada, but these items aren't on that list.

Has anyone else experienced this recently? What was the outcome?

Update: Seller says it might have been the pump, which likely included 2 x AAA batteries 😒 I've gotten stuff from China with 21700 lithium-ion cells without issues. And AAA alkaline is a challenge to get out of Germany? 🤷‍♂️

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[–] Tuuktuuk@sopuli.xyz 3 points 3 months ago (1 children)

For example a winter tyre that is exceptionally small can be very difficult to obtain. Or something that has a larger diameter than tyres typically do. Or the tyre has a small diameter but is very wide. Or has some other required features but also needs to be protected against punctures?

At least getting winter tyres for my child's bike was absolutely impossible in any bike shop I visited, because even the ones selling relatively small winter tyres had them with a diameter two inches bigger than what fits that bike.

[–] Showroom7561@lemmy.ca 4 points 3 months ago

Yes, availability has been a challenge with some of the tires I use (16" for trailers, 20" for my folding bike, 26" for my old MTB), but cost is a huge factor, too.

I find no joy in paying $70 - $200 more for a few items I need, just to "buy local". I've spent a lot of money at local shops, but not when it feels like I'm being ripped off.