this post was submitted on 13 Jul 2025
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I would prefer Jira over ServiceNow, my previous job had jira and it ran smooth, ServiceNow is just a clunky mess
I was a vocal hater of Jira till I switched to a company that rolled their own ticketing system. Now I love Jira.
I had the opposite experience. Some in house devs are extremely talented and have (middle) management support.
(Upper management fires those groups and uses the savings to buy Atlassian)