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Verizon’s new AI chatbot — customer disservice (pivot-to-ai.com)

submitted 1 week ago by dgerard@awful.systems to c/techtakes@awful.systems

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[–] BlueMonday1984@awful.systems 21 points 1 week ago (1 children)

If a human customer service rep [added charges without telling people and lied to them], it’d just be fraud. But being able to blame the computer, that’s the use case for AI!

Potential hot take: In situations where the company attempts to diffuse responsbility, the CEO should take the blame automatically.

[–] Lost_My_Mind@lemmy.world 2 points 2 days ago

I think thats not a hot take. It's a completely rational sane logical take.

We live in a world where corporations, and the wealthy have controlled the narative so hard for so long that you think a CEO being held accountable for their companies actions is a controversial view. And I'm not even saying you're wrong for thinking that. There probably ARE millions of people who would think that it's controversial, because thats the design of the elite controlling the flow of society. From the wealthys perspective, that's not a flaw. That's a feature of everything working as intended. It's up to us to hold their hand to the flame that they lit.