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big box store managers don't know that the full saying is "the customer is always right in matters of taste"
they legitimately think that "the customer is always right" is the full extent of making good business decisions. the average manager at one of these chains (and i'm switching terms here, because what i'm about to say applies to applebee's, target, payless shoes, any chain at all, really) is a member of the karen class. they are entitled. they are dumb. they are petty. they are mean.
and these are the red hats in your community. the people who have inserted themselves into positions of power by being presentable enough for the people really running the business, the owner class, to think they can put someone that cruel in charge of their location and run a little fascist dictatorship for cheap. and none of this is new. this is the same Big Whites, Small Whites, and Workers setup that was present in early colonial north america. because that's the system the owner class inherited their wealth from. they know it works for them because it's been working for them. meanwhile the small whites are a mixture of thinking someday they'll be the big whites if they resent and oppress the workers enough and people who know they have no upward mobility in the system but still perform the role of violent oppressor because they don't want to risk sliding down the ladder into violently oppressed.
the plantation system in america has never really changed, fundamentally. it has just changed shapes. walmart, target, dollar general, none are so different from the mining companies' company stores when you get down to it. klarna and afterpay are the new company scrip. i'm sure these things go back further into the plantation system, but my ancestors came here after the civil war. the coal wars was when they figured out how fucked america is. i've just pieced some of the puzzle back together with how the big whites, small whites, and workers relate to eachother. if you want to know more you'll probably have to go outside and ask a black person how food was distributed in the plantation system. the only thing i do know for sure is that the modern thing, where white poverty and black poverty are different because black people are kept away from prepared foods, and white people are kept not affording the time to make meals and learning to cook is SUPER old. that's been happening the entire time. whiteness has always been culturally dependent on someone else to make the food.