Fairphone

846 readers

1 users here now

Community for the FairPhone
Forum | Code

@[email protected]

founded 3 years ago

MODERATORS

[email protected]

What is your experience with Fairphone's support? (sopuli.xyz)

submitted 5 days ago by [email protected] to c/[email protected]

3 comments fedilink hide all child comments

My friend of a friend is thinking on buying a Fairphone, but he've heard that apparently their support is kinda bad.

What is your opinion on this? Is it true?

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 4 points 5 days ago* (last edited 5 days ago)

I've spoken to them twice, no issues and very happy with the service both times.

First time was due to a website bug when the FP4 was released and 16 orders went through and were charged to my card. All cancelled and refunded with no delays.

Second time was due to an issue with a fairbud, which had to be sent away for repair, and again was very easy.