this post was submitted on 28 Mar 2025
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In my experience, Zoomers largely lack a lot of computer skills (specifically in troubleshooting), but, for me the huge difference between them and the older folks has been that the older folks will say things like "I'm just not a computer person ::laugh::" and refuse to be shown how to do anything whereas the Zoomer just doesn't know, yet, but are more than willing to learn.
ETA: NOTE: that's just the generalized trend ... some of the most knowledgeable technical people I've met are Boomers and some of the best computer techs I've worked with have been Zoomers.
Oh god this was my previous colleague. "Hey MBech, mind showing me how I do this thing in Excel you've shown me 100 times?" Sure thing, but at least try to remember. He even told me he forgets it instantly because he just doesn't give a shit about computer stuff. Then you probably shouldn't have a job that has you working on a computer 90% of the time.
Don't show. Guide them to do it themselves. Never be the one to actually do it beyond the first time.
If they still refuse to learn, make them take notes. Make them read to you their notes from last time. Make them tell you what each step is and means.
Make asking you the hardest option for them to get what they want.
That's similar as the saying:
Give them fish, and they will have something to eat for days. Teach them how to fish and they will have something to eat for a lifetime.
Something along the line 😅
Build them a fire and they'll be warm for a night. Set them on fire and they'll be warm for the rest of their life. 🤣
Hahaha dark humor, nice !