this post was submitted on 28 Mar 2025
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Yes, helpdesk should know the basic steps that happen when you power on a computer.
Do you think that's what he meant by POST? Could have meant data delivery through http? Do you think they should know that one too?
That's not one helpdesk needs to know, unless you're in a specific niche where it's relevant to how your normal users interact with your product. (For example, some backend service, where your users are web devs)
maybe in 2005. Today it is "did it turn on? No? Ok we will give you a new one"