this post was submitted on 26 Mar 2025
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[–] idiomaddict@lemmy.world 19 points 1 year ago

Somewhat off topic, but once upon a time I worked as an insurance adjuster for litigated liability claims. A commercial customer of mine tendered about 12k lawsuits in which they were named as a defendant (it was a novel type of lawsuit and they were a big player, imagine what the roundup lawsuits are like for Monsanto) all at once.

For background, insurance companies are required to make a reasoned determination of coverage within 30 days of receiving notice of a claim. If that’s impossible, they can file an extension within 7 days of receipt, but there would have to be one extension tailored to each claim. Additionally, once coverage has been established, it’s more difficult for an insurance company to change their mind and rescind it (insurance companies make the contracts, meaning they make the rules, so courts are not especially forgiving when they get confused about how the rules they made apply).

Basically, by sending us over 10k new kinds of lawsuits all at once, they were trying to force us to extend coverage for as long as it took for us to find very good reasons to deny each individual claim. Unluckily for them, basically everyone except about four of us with poorly managed ADHD was remote. We all transferred everything to the remote people and we spent about three weeks just hyperfocusing and reading through the lawsuits. In the end, we were able to respond in time to about 80% of the lawsuits and we filed extensions on the rest in time (though tbh, their insurance department probably felt similarly overwhelmed by ~2.5k extensions).

I don’t have much pride about my work there, but that felt very good. Especially because I honestly have less sympathy for this company than Monsanto