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I get if you are doing something different personally, but its literally the recommendation on the box. When I was learning about coffee I found that water into the brew basket or pour over at 185 would produce a terrible sour flavor, and that is well known in specialty coffee. Tea seems to be more forgiving, but I still let my water hit a boil before I brew mine. First result on google for a tea shop states the same thing: https://artfultea.com/blogs/101/tea-brewing-temperature-guide
I'm all for ganging up on mega-corps and watching them squirm when a lawsuit comes around, but it may have been a bit extreme to call my statement false. If Starbucks did anything wrong here, to me it was the cup not being seated in the carrier, not the water temperature.
Also, what stops drive-thrus from serving the kind of tea that you can brew at slightly cooler temp?
A fair question. Black tea is the most prevalent type of tea across the world. Recently after seeing a news story about Indian Kulhads (single use ceramic cups) I did some searching about what teas different regions drink, and most regions seem to drink regular black tea with some preferring black tea with spices. I don't think the masses would accept 145° oolong at twice the price for the sole reason of lowering their risk of scalding burns.
You make it sound like those poor people at Starbucks have no choice but to please the masses, even at the cost of going bankrupt. I think this is just a boundary of their business model. But maybe bending over and passing a flimsy paper cup full of boiling water through a small window directly above someone's dick is just not a great way to make money, and it was a matter of time until it was litigated away from the market. Maybe another chain can find a safe way to do this and drive starbucks out of business, you know, innovate. Coldbrew tea, better cup, a tray with a stable center of mass, fill your own cup, whatever.
I think maybe you could consider putting this into perspective. One accident among tens of millions of cups of coffee and tea served really isn't cause for pitchforks and reforms, it's just life, and unfortunate accidents happen. I hope the guy in the car recovers.
At the end of the day, whether it was the guy tilting the carrier, or the barista not seating the cup, it was an hourly employee behind the window being a human, not the CEO.
It's up to the business to decide how and what they serve safely. If hot tea cannot be served safely, don't serve it. Or maybe invest that goddamn extra cent into a cup that does not spill.