this post was submitted on 21 Apr 2024
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The problem of XMPP is here. These options are not uniform among the possible different combinations of servers and clients.
The situation has improved a lot, but there was a point in time where saying "this is my XMPP handle" was far from enough to know if you'd be able to communicate with others, and you'd have to figure out things like:
Not to mention that until recently there was no decent XMPP client for iOS. Even today, the best alternative is siskin, which may have its vocal fans but quite frankly is pretty barebones and has a UI that would be considered ugly even in 2010.
Matrix as a protocol is technically worse than XMPP and Synapse is a resource hog compared to Prosody and Ejabberd? Yes, true. But at least I can tell non-technical people to download Element from the App stores and they will have a consistently-not-great-but-acceptable-and-improving experience.