Xbox Live didn't have much higher tech, no, but they (at least according to them at the time) invested the money on the community side. If you reported dingdongs, there was a chance, however remote, that a real live person read the report and applied banhammer or something. And the first party titles like Halo did have community manager folks running the bread and circuses.

One of the things that really started to make me think Xbox was becoming more bland when most of the community stuff moved away from Xbox/in-game side to the game websites and Twitch (the latter especially after Mixer died). And, yeah, the player reports? Not really much of use, unless someone is blatantly cheating or spamming.