this post was submitted on 22 May 2026
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[โ€“] Regrettable_incident@lemmy.world 9 points 16 hours ago (1 children)

My insurance provider has already replaced all of its customer service staff with AI. As I found out when I tried to ask them a question the other day. I'm changing insurance companies.

[โ€“] lastlybutfirstly@lemmy.world 0 points 10 hours ago

If you're talking about the automated phone thing, they've been trying to do that since the 90s. In the past the secret "get me a human" trick was to keep mashing zero till you got a human. Today, you can just keep saying "human" or "I need to speak to a human".