this post was submitted on 19 Apr 2026
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Yeah, we didn't have those... We had one guy with prior experience of working in SNow on our team, none on the implementers' team. He called the chaos and boy was he right. For reference, it was a company with 1000 people which were supposed to get SNow since the parent company wanted it (in total 20k people IIRC across all subsidiaries). No one thought to think that an agile software house required quite a lot of changes to the SNow setup to fit in together with all the old-school waterfall people it was designed for.