this post was submitted on 08 Apr 2026
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I think the main reason most companies choose closed source is because management gets a hard-on for the thought of having someone to complain to. If they can't call meetings with someone responsible and demand a quick fix, what use do they still have? All you can with open source is fix it yourself or create an issue. Neither requires a manager.
Many open source have paid support
Correct. Also, they need someone to delegate the responsibility to. They are mainly concerned with not being held responsible for any potential fuck-ups. If they can say "the vendor did it" they can deflect the blame. Unfortunately that's how making a career in the corporate world works for the vast majority of people. You advance by avoiding getting blamed for mistakes, not by brilliance or competence.
What? No!
The point is that it is impossible to have support of every single software you use in-house. So it is better to outsource it to companies who have specialized support on hand 24/7, and who have been solving those kinds of issues every single day of the year. They don't need to flip through the documentation in order to solve it.
In companies, a problem that causes the entire company from being unable to generate profit for 24hours costs way more than a support contract.
That's exactly my point?
This support stuff (for problems that occur often enough for anyone to build experience) is one thing I've found AI is pretty good at. Even more obscure issues, and especially open source stuff because it was probably trained on the source code as well as any public support forums.
So this might stop being a factor, or as big of one, when an intern and an AI can figure out most issues in an afternoon.
And then after they demanded a quick fix it will be swiftly delivered in next decade
A main issue, according to my non-software related work-life experience is also: liability reasons.
Being able to legally blame someone else when shit goes wrong is a very motivating driver for executive decisions.