Years ago I worked at an ISP tgat went through a merger. They decided they were going to outsource customer service to another company.

We all got nice severances and 3 months prior notice where we basically didn't work because all calls were being routed to the new call center and we were just backup. What a great 3 months. We had card tourneys, spun up the companies old game servers and ran minecraft (alpha) on them, lots of fun.

Get laid off, fast forward a year and the outsource company has taken an 86% approval ratimg down to the low 30s.

They hired a lot of us back to completely rebuild the service department. I was tier 1 and got a 76% raise. I imagine others got better.

Time for another edition of "stupid or liar"

“Mistakenly, we thought that by just introducing artificial intelligence and adjusting the design requirements that we had, that that would produce a high-quality product,” said Charles Poon, VP of vehicle hardware engineering

ROFL that was not a mistake. They all knew what would happen.

Can't blame AI for the fact that I know of at least 2 Ford transit vans whose turbo blew within 6 months 5 years ago, and a ranger with oil leaks

The only thing keeping ford in business here in Australia (other than the mustang), are the yobbos who want to believe Chy-na is producing bad cars still.

They've been producing crap for decades

“We’re moving from that find-and-fix mentality to preventing issues before they occur,” [...]

Funny that the introduction of AI in software development generally means a shift into the other direction. As John Ousterhout called it, "debugging a system into existence".

HAHAHAHA

People forget that AI models are great prediction systems, but as such the make very interesting blunders. If you are generating an essay, summarizing a meeting or just making cat memes that level of precision is acceptable. But I don't see AI replacing human in anything that requires exactitude, predictability or intuition.

So they fired the executives responsible, right?