Technology

It's small claims court, so anyone else getting fucked by this wont benefit. It's going to take a bigger case. This will be forgotton about in a coupke months and Samsung will keep doing it.

He seems mean spirited and just a bit unstable to me, but I think that’s just an encode/decode mismatch in communication styles. What’s important is he can speak the truth to power AND BE HEARD. And for that I will absolutly cheer that crazy bastard on.

I wouldn’t say it’s a "financial hit". He has specifically worded his YT video to make it seem as if he will hire a lawyer and take Samsung et al to court. But in reality he is definitely planning on filing this in a local small claims court.

Still want to see him win because honestly he deserves it and fuck Samsung. But he does tend to be a bit over dramatic in his videos for the clicks/viewership 😂

At the bottom of the article it cites that they have the right to refund if they can’t repair or replace, but since they’ve shown plenty of stock in their own store they can replace. He also cites their own policy which reads “refund the then current market value of the Product”.

Yeah I think it's a tall order, but I also don't have the impression that rossmann picks a fight without having a pretty good chance of winning.

It also draws a bunch of negative attention to Samsung for this scummy move. Ideally more media pick this up.

That samsung doesn't have a replacement drive in stock is a blatant lie. They just want to sell him one for the inflated price.

They never used to give you full refunds when these drives lost value over time. And if they did it wasn't what you paid origionally. Now their price is ballooned and suddenly they are eager to do so.

It's extremely clear what Samsung is doing here.

Edit/Addendum that i take no credit for:

Evidently it's against their own warranty terms: https://semiconductor.samsung.com/consumer-storage/support/warranty/

In the event Samsung determines, in its sole discretion, that the Product suffers from defects in material or workmanship and does not substantially conform to the published specifications under normal use, for as long as You own the Product and during the limited warranty period, and subject to the conditions and exceptions stated in this Agreement, Samsung will, at its option, either: (1) repair or replace the Product with new or refurbished Product of equal or greater capacity and functionality; or (2) refund the then current market value of the Product at the time the warranty claim is made to Samsung if Samsung is unable to repair or replace the Product.

But I think that’s more of a performative statement

Should it somehow go beyond that, somehow, I have little doubt Louis will put his money where his mouth is. He's paid $10.000 bounties to people demonstrating they can crack locked firmware, and done lots of other things.

Oh the battery thing is delicious drama. Just chef’s kiss

It’s like DoorDash giving you a partial refund and not actually getting you what you ordered when there is a fuckup by the restaurant.

How satisfied are you with your customer support? I didn’t get what I fucking ordered!

I think doa refund is kind of fair. Should compensate you a little for wasting your time but you're made whole. RMA though feels like they should replace.

What's funny is this wording was likely designed to try and screw over the customer and backfired, because historically a used SSD has always been cheaper than the original purchase price. But in this specific market, it works in the consumer's favor.

It sets some precedent for future lawsuits so it might keep Samsung in line for the next one.

Fuck the chaebol