My tracking looked good but the package shop said they didnt receive it. Now the controller is im Limbo
Steam Hardware
A place to discuss and support all Steam Hardware, including Steam Deck, Steam Machine, Steam Frame, and SteamOS in general.
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Even with tracking looking good, I recommend contacting Valve support. They're really helpful (and as they are the contract partner for GLS, only they can file a complaint with them).
Good advice, will do
They didn't offer that to me. And in my case they send it not only to uk but also to the wrong city.
Ask again in a different support ticket.
Friend of mine just got told that it's going to arrive soon and then asked again after he saw everyone got a free game and now he also got the offer.
Yes, it's what I did and they replied positively.
they let me choose a free game as compensation
You picked HL3, right? Or is that classified information?
Sadly, they specified "standard edition game available in your region". An my region isn't "Valve office" :(
Took gls 2 weeks to ship it to me. Ordered it launch day.