Linux mint
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If they are not savvy enough to do troubleshooting themselves or have no one to ask for help, I think macOS would be the best (assuming money isn’t an issue). Otherwise, Linux Mint.
Are we assuming this person has never used any other operating system before?
Because I do think a lot of the perception of Linux being more difficult is just because people who grew up on Windows or MacOS have gotten so used to those that the inertia of trying something new is what's hard about it.
The person described may have some Windows or Mac experience at school or work, maybe they got an iPhone or Android but never considered getting their own computer.
MacOS if they can afford it. Otherwise Linux Mint.
What the other replies shitting on macOS seem to be overlooking is the support Apple provides.
Got stuck on something? call the support line or web chat.
Want to go to a training session? go to a local store.
All this stuff is super important for a novice who wants to learn without feeling dependent on their tech friend.
This is what keeps Apple in business - they are very easy to use. Someone with zero technical skill can point at pictograms and open and close things. You could change the language to something you can't read and use most features without an issue.
it reminds me of memes like this.
And hey, failing that, Linux Mint. It works at least.
MacOS
At this point, I would also second MacOS/iOS just because of how much the two synergize with one another. But if you're just doing basic shit and web browsing, iOS cause at least you can hold onto your phone for a long while before feeling the need to upgrade again.
If this average user doesn't need to use Microsoft or Apple software, Fedora Workstation Linux. My dad, who is 78 and of average intelligence can use it, anyone can.
Linux can run on older, used hardware, has no AI, no Apple or Microsoft account required.
What do they want to do?
An iPad with a keyboard can serve the needs of a significant amount of users. I know people for whom it’s their only device apart from a phone.
A hardcore gamer will want Windows. Linux can play a lot better of games natively or fairly easily via Proton. macOS has some good ones natively but playing via Wine is more complicated. Some specialized industry workflows will require it. Windows-only games and applications are the only reason to recommend Windows.
Mac/macOS is great general purpose hardware and software. Good applications are available for art, science, engineering and productivity and it’s certified Unix. The ecosystem can be slick—Handoff from/to iPhone, unlock with Watch, TimeMachine backups, etc. Support people are usually native speakers from the same country. Some good native games and some through Wine are possible but Window and Linux have significantly more.
Linux can work for basic email, productivity and web browsing. Gaming choices are better than macOS but Windows is still better. They don’t have to worry about ads or the next interface fad being forced on them. They’ll likely need a bit more hand-holding and support down the road. They’ll need a Linux guy but they can be up and running on old/cheap hardware.
Fedora, now it's shockingly easy to use.
I silently replaced windows in the home PC and it took 2 months for the tech illiterate SO to say "WTF, why you put Apple on this PC, I thought you hated them" (put same username/password, same wallpaper, even Microsoft Edge)
At work I was shocked that I could login directly as user@windows.domain without any extra configuration. Plain vanilla fresh install, typed my active directory account for laughs, it worked 😲
Also at work I was shocked to see that I could just run the exe of the windows-only accounting software and everything works. I even installed LibreOffice in wine, lol (the accounting software needs soffice.exe for generating spreadsheets). I could even install foxit reader for windows 😂 (sorry, all the Linux PDF readers completely suck when printing, I need previews and booklet and all the extra features)
Linux (probably mint or zorin), unless they need some specialty software ¯\_(ツ)_/¯
MacOS.
I hate Apple, and I do not like how they operate. But I cannot deny how user friendly their OS is, how affordable their machines are (Mac mini) and how even those who do not know how to use a PC, can pick them up and use them.
Linux Mint is my second choice
Only Linux which feels like a normal PC, and 99% of features can be installed via UI. There are holes, and I feel an immutable OS would fill this niche better, but for now this is my number 2.
Linux Mint
From my perspective, it kinda depends on what phone your friend has.
If they have an iPhone, and want to be able to integrate both systems, then macOS. If they're on Android, then Mint.
Prior to my shift to Linux, I was all in on Apple. My MacBook, iPad and iPhone all worked beautifully together. These days I have a Pixel running Graphene, and my computing is a mix of macOS and Kubuntu, and while I'm using Kubuntu my iPad is basically useless. KDE Connect is spotty at best, and while SyncThing theoretically works, it's too much of a faff to bother setting up. Oh, and Apple Music is essentially non-existent on Linux if you value lossless audio.
However, there are ways to integrate. Signal works well across the platforms for messaging, and even WhatsApp to some extent. Firefox is decent enough on iPad so you can sync tabs across. And WinBoat will run Apple Music in a VM, though that obviously takes a reasonable amount of utility from your computer.
Apple for sure. I dislike them personally, but their OS has a great UI/UX and is very user friendly. And their stuff just works together really seamlessly.
But, if all they do is browse the Internet, Linux is also a good option as long as you're ready to set it up for them and answer questions. I switched my 75yo mom to Mint when Win10 hit EoL and she hasn't had an issue.
If you are mainly gaming, Bazzite. For everything else, Fedora.
Linux. Hands down. Always.
New user? Try Kubuntu Linux
Power user? Eh, you can try anything but I'm still with Kubuntu because Ubuntu with KDE just works so damned nice
Debian Linux
I have installed it for several computer illiterate old ladies. They swear by it.
Whatever Linux is being sold pre-installed on a machine within their budget.
Told my dad to buy a Dell laptop with Ubuntu preinstalled after his last Windows laptop died. He's been fine with that for the last 5 years.
Point blank generic recommendation? MacOS.
Otherwise, Linux is the endgame, so it's a matter of talking to the person to see what software is essential for them.
Nearing my 60s, very satisfied Linux Mint user. Obviously, it all depends what the user expects from their computer.
I'll just fucking say it. Windows. Maybe Mac if you want, but that's gonna cost a fair bit more. Skip Linux. Everyone here circlejerks it like it's the best thing since 3.25" floppy drives, but it's a pain in the ass for the above average user, let alone someone who isn't tech savvy. The first time they encounter a problem and have to open the terminal they are going to shut off their computer and burn their house down. Unless your friend wants to learn Linux, then I'd advise you to steer them clear, regardless of what the crowd here has to say about it.
Windows is clean and simple. People here will say otherwise and they'll point to strawman arguments that don't have anything to do with the average user, like user telemetry or shutdown/restart on update. Windows wouldn't be dominant if it wasn't user friendly. If my grandfather can figure out how to install his bible verse software on his Windows PC, then your friend is going to be just fine.
Edit: echo "⬇️" | figlet
IT guy here, this is the right answer.
Don't get me wrong, Linux is awesome, but I don't consider it suitable for someone with zero tech knowledge.
You don't want to get stuck as their only support person, with Windows they have plenty of other resources to check with.
the reason why windows is dominant is for a few reasons. One of which is the fact that it's THE enterprise OS. So what people use at work, they're gonna use at home. they're going with what they know.
Sorry everyone, but I would go with either Windows or OSX, leaning toward OSX
It is funny to be downvoted on this after working as an IT technician for a decade and a half, including as a Linux sysadmin, a VIP tech, a 365 admin and normal user support.
Currently I would not suggest Linux/BSD to any inexperienced user, this is due to two reasons:
- Market share - Desktop linux has grown massively in the last few years, but it is still in the 5-10% range, Linux is not a mainstream desktop OS as much as the Feddiverse might believe it is, this limits available support, with Windows, people can go to coworkers or friends and ask, the likelyhood that that would work when using Linux is ridiculously small, so whoever introduced them to Linux will be on the hook for supporting them.
- Fractured market share - Despite only having a very small marketshare, desktop Linux is highly fractured, some distributions use APT to install .deb packages, on the RPM side, I have used the following package managers: yum, zypper and dnf, and on Arch based distributions I habe had to use pacman and yay. Then we get to the the init systems, sure the likelyhood is that they will never need to care, untill something fails, depending on the issue, knowing if you use the classic init system, or if you use systemd. The fractured nature of Linux means that support is even more fractured, if you find an active support forum it is quite possible that it is dedicated to another distribution and at best wont be of any help, and at worst be abusive toward you for making the wrong choices.
My point is that Linux is not ready for the normal person without tech interest, I'd gladly recommend Linux to a person disposed to solve their own problems, especially if they are showin an interest in tech.
Mint and no shit.
Depends, what do they wanna do with it?
Otherwise just the OS they are most comfortable with.
If they are equally uncomfortable with all options, and have only the most rudimentary requirements, probably a tablet using the same OS as their phone.
If they genuinely wanted to take my opinion on the best choice, even if it meant learning, Linux. Probably something like Mint to start.
Mint, even though it’s becoming a bit of a boring hyped up answer. It does work out of the box and it’s got a good balance between being familiar enough for newcomers and a full Linux distro.
Also, I imagine the community must be HUGE by now, meaning lots of help out there if needed.