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Ahhh, gotcha. Yeah, then that kinda kills that line of reasoning.
It looks like past versions of the product have worked with Linux.
https://forums.linuxmint.com/viewtopic.php?t=299894
I'm a little surprised that you aren't at least seeing something showing up as a USB device in your before-after difference. Looking at this, it looks like the device uses wall power, has a DC power supply with a barrel connector. It's possible that it might not function at all without that being powered up. Are you sure that you have the barrel connector in and the plug plugged into an outlet that is hot (i.e. not, say, an outlet controlled by a light switch that is off)?
EDIT: Also, are you sure that the drive works? My past experience with JBOD drive enclosures has been that a non-functional drive, something that the drive enclosure can't talk to, won't be presented as a Mass Storage device.
There is a power LED and it is on.
Sadly I only have this one drive to test which is the whole reason why I took the Dock.
This one works flawlessly on my Linux machines, all running Debian/LMDE. Plug and play.
Do these and report back with findings:
fdisk -land see if it shows up in there.That's a thought.
It won't hurt, but if he's not seeing anything with
lsblk,fdisk -lprobably won't show it either, as they're both iterating over the block devices.Honestly, if he doesn't know that the hard drive itself functions, the drive not working would be my prime theory as to culprit. I have had drive enclosures not present a USB Mass Storage device to a computer if they can't talk to the hard drive over SATA.
Simplest solutions first 😅
I'm also leaning toward the drive being a dud, because there is no reason a drive toaster shouldn't work on Linux out of the box. I'm running Linux Mint Debian Edition on my PC and didn't configure a single thing for my toaster.