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Is there a federal ombudsman for public services? (fedia.io)

submitted 4 weeks ago by ciferecaNinjo@fedia.io to c/Germany@europe.pub

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I can see from web searches that there are a lot of ombudsman agencies in Germany. But they are mostly private sector. I cannot find the national ombudsman that handles cases of a problem with a federal public service. Does that exist?

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[–] trollercoaster@sh.itjust.works 3 points 3 weeks ago* (last edited 2 weeks ago)

when those fail.

That's the entire point of the whole system. Complainants can fool themselves into thinking something is done about it, but nothing happens. If you are wronged by a public service, and aren't particularly well connected to a superior of them, the only chance of forcing them to set things right is threatening them with, or actually taking them to court.