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United argues 'window seat' does not mean 'seat with a window' (aerospaceglobalnews.com)

submitted 5 days ago by bytesonbike@discuss.online to c/nottheonion@lemmy.world

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In August 2025, two nearly identical lawsuits were filed: one against United (in San Francisco federal court) and one against Delta Air Lines (in Brooklyn federal court). They claim that each airline sold more than one million “window seats” on aircraft such as the Boeing 737, Boeing 757, and Airbus A321, many of which are next to blank fuselage walls rather than windows.

Passengers say they paid seat-selection fees (commonly $30 to $100+) expecting a view, sunlight, or the comfort of a genuine window seat — and say they would not have booked or paid extra had they known the seat lacked a window.

As reported by Reuters, United’s filing argues that it never promised a view when it used the label “window” for a seat. According to the airline, “window” refers only to the seat’s location next to the aircraft wall, not a guarantee of an exterior view.

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[+] 13igTyme@piefed.social -14 points 5 days ago* (last edited 5 days ago) (22 children)

[Editting for anyone scrolling. I just checked my future flights booked for my wife and/or I, as well as attempted to book a new flight and the seats prices are the same withing the seat class, aisle/middle/window, are all the same. Anyone arguing otherwise is 100% wrong. I travel for work and know more about this than someone who clearly doesn't.]

We're are people paying extra for a window seat? I fly United all the time for work and the seat is always the same depending on the seat class. Economy, preferred economy, or economy plus are all the same regardless of aisle, middle or window.

Their entire claim is bullshit. Also frequent flyers all know the aisle seat is superior.

[Second edit: before anyone wants to leave a dumbass comment explaining why you are wrong and don't understand flight bookings.

Go to United.
Pretend to book a flight.
Select economy. (Not basic economy. There is a bag difference and other restrictions and if you don't understand that then you can just shut up right now.
Compare all economy seats. They are all the same.
If you go back and select preferred economy, then all the preferred economy seats are the same.
This is because when you actually select the ticket based on class then they are ALL the same within the class.
If you argue against this point 100% repeatable and proven point then you are a certified moron.

https://imgur.com/a/bXIg8ZH

[–] ilinamorato@lemmy.world 3 points 5 days ago (2 children)

The suit doesn't say that they paid extra for a window seat, it says they paid extra to pick their seat (that is, to not have it randomly assigned). So they paid extra to select their seat, but the selection they made did not include all of the relevant information.

[–] 13igTyme@piefed.social -1 points 5 days ago (1 children)

Yeah, that's the basic economy than only united and few other airlines have. Delta and American lowest you pick the seat. United just has the option of a cheaper seat without picking the actual seat or getting a carry on, only a personal item.

[–] ettyblatant@lemmy.world 0 points 5 days ago

I just bought a ticket on Delta 30 mins ago

You have to pay about $70 more to pick your seat (and that wouldn't guarantee a window available in the first place).

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