this post was submitted on 12 Nov 2025
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I did, that’s how I know that they would not allow me to purchase the part, software tool, or supporting documentation that I requested, as well as their position that the Steam Deck is excluded from right to repair laws under the pretext that it is a videogame console.
Their only offer was for me to ship it to them for a $150+ repair. That’s more than half what I paid for it (64GB refurb).
On this particular subject, I’d say they’re very inflexible. I’m an independent repair tech by trade, I’ve had customers come to me for similar problems. Used, it’s a $30 part with ~20 minutes of labor to install.
I have yet to need a schematic diagram for the circuit board but I’m expecting the same level of resistance when the time comes.