this post was submitted on 06 Sep 2025
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Ya, that's tragic af, but I don't think emergency medical care is in a grocery store's remit. Perhaps whomever was on the other side of that 911 (or whatever it is over there) call could have given better instructions though.
https://www.hse.gov.uk/firstaid/legislation.htm
Basically you have a duty of care to your employees, this includes first aid, health and safety etc. However:
And anyone who has ever been first aid trained knows that, you help someone regardless, most if not all first aid courses include insurance against liability if you do something not quite right. More often than not, doing something is better than doing nothing.
In Australia, which has a similar legal system to the UK, there is a concept of "duty of care". Businesses are obligated to provide a safe environment for their workers and the general public.
At a certain point depending on the size of the business, this usually means having personnel in the business that can provide first aid and have general emergency training (eg being a fire warden).
Tesco is a large business and should have systems in place to manage their duty of care across all their stores. At the very least having at least one person in the building trained in first aid, so that people don't die from simply not being in the right position while unconscious.