this post was submitted on 08 Aug 2025
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Relatable, my mom got a cancer diagnosis from an automated message through her healthcare portal. Their offices were closed and she wasn't able to ask any questions about it until the next day. She just knew she had some type of breast cancer, but nothing else, for that whole time. Only other time I've seen her cry that hard is when her dad died.
I get where you're coming from but as a lab tech my biggest grip with MyChart is how they post lab results. I can stand the one at time value layout. Like Jesus Christ just give me the results in report form. I want to see all of them at once so I can look at the whole picture.
I had a heart test several years ago For a week I got messages that said it was very important that I call to discuss an issue they found. Every time I called they told me the person I needed wasn't there and no one else could give me the results. Turned out to be a super common valve issue.
Wtf, that's literally illegal over here.
Not only could someone be listening to the phone call (like an abusive partner) and not only could someone else have picked up entirely (which the person/machine calling cannot verify) but people are significantly more likely to commit suicide upon hearing a (seemingly) terrible diagnosis without further information via phone than in person from their doctor.
It was an online instant message, not a phone message. That would be illegal where I live, too.
My aunt got informed she had cancer by a nurse calling the wrong number and leaving her a message.
Then she found out when she almost died.
Then she won the largest possibly allowed monetary recompense in West Virginia against the medical facility.