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Honestly, as someone who's spent a lot of time in emergency departments, it depends a lot on the hospital and the time of day. Sometimes they're packed and sometimes they're almost empty. (At those times it's very important not to invite disaster by mentioning how quiet it is.) Having an Urgent Care in the same place for Triage to divert people into helps a lot as well.
Can confirm the same thing, there have been times where I've gone in, checked in, and speaking to the doctor within 20 minutes of stepping in the door - whereas other times I've waited 5+ hours to even be given a room to sit in (and then wait another couple of hours for a doctor to see me).